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What to do when a company refuses to respond.....Swan Appliances
richardvc
Posts: 1,171 Forumite
I bought a Sawn Microwave directly from them in 2020 and it's stopped working.
I messaged them through their website as asked and was told to wait 5 working days for a response - that has come and gone.
Messaged again - no response
Tried on twitter twice - no response
What do I do now ?
I'm sitting on a microwave that doesn't work and a company who is ignoring me - I'm not sure what more I can do.
I messaged them through their website as asked and was told to wait 5 working days for a response - that has come and gone.
Messaged again - no response
Tried on twitter twice - no response
What do I do now ?
I'm sitting on a microwave that doesn't work and a company who is ignoring me - I'm not sure what more I can do.
Thanks to MSE I cleared £37k of debt in five years and I was lucky enough to meet Martin to thank him personally.
0
Comments
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Are you wanting to claim under warranty or Consumer rights?
Have you tried phoning?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)1 -
How much was it? If it was a £50 microwave it probably isn't worth pursuing. After this long you'd only be entitled to a partial refund if Swan chose to refund, and you'd have to prove it's faulty as a result of an inherent problem.richardvc said:I bought a Sawn Microwave directly from them in 2020 and it's stopped working.
I messaged them through their website as asked and was told to wait 5 working days for a response - that has come and gone.
Messaged again - no response
Tried on twitter twice - no response
What do I do now ?
I'm sitting on a microwave that doesn't work and a company who is ignoring me - I'm not sure what more I can do.
If it's much more expensive, you may have to consider small claims action if they're not responding.1
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