Shell Energy query

Ultrasonic

I'll add that in my case my smart meter switched to Shell at the end of January so I'm hopeful that should mean the meter reading side of things is sorted. 

Ultrasonic

btwest said:

Ultrasonic said:

btwest said:

In late December Shell sent us a note saying that our account had been set up.  If you have your account number I think you can just go and set it up?  The login button works for us (I know that doesn't help!), so maybe it's a browser configuration issue of some sort?
Don't bother sending them an email...they don't seem to respond.  We've had success at least speaking to someone via the chatbot and they might be able to help (you have to ask some questions that the bot can't answer, and eventually they ask if you would like to chat with a person).
Hopefully your experience, once you get through, will be better than ours!

I've previously tried both Chrome and Edge with the same result. Any chance you could post the URL that works for you?

If I click on the Login button it tries and fails to go here: 

Thanks.

I'm not able to post links yet (not been on the site long enough apparently)

It's https.

try:   accounts [dot] shellenergy [dot] co [dot] uk [slash] authn [slash] authenticate [slash] one-login

No joy but thanks for typing that out for me  . As I know the site should work I'll try from a PC at work tomorrow, in case its a weir ISP issue. Thanks for your help.

Ultrasonic

Actually it was a Bitdefender (anti-virus) issue - I've got in now  .

Thrugelmir

Ches6540 said:

Hi thanks for the suggestions but they won’t give me any account details, when they reply to direct messages they just keep saying the account is still being setup and they will let me know when this happens. Seems a long time since October though.

Somebody has to be dealt with last. No quick fixes for what is a major transfer of data. 

btwest

Thrugelmir said:

Ches6540 said:

Hi thanks for the suggestions but they won’t give me any account details, when they reply to direct messages they just keep saying the account is still being setup and they will let me know when this happens. Seems a long time since October though.

Somebody has to be dealt with last. No quick fixes for what is a major transfer of data. 

If only they could be

A) Accurate; or if not then
Straightforward at correcting mistakes

Shell's process for "estimating" an opening meter read is more or less fraud dressed up with fancy language when there are perfectly good data (both hard copy and digital) available to correct their mistake.

btwest

For some reason my point B ) came across as an emoji...and I can't edit my post.  

Serves me right for not previewing I guess!

Thrugelmir

btwest said:

Thrugelmir said:

Ches6540 said:

Hi thanks for the suggestions but they won’t give me any account details, when they reply to direct messages they just keep saying the account is still being setup and they will let me know when this happens. Seems a long time since October though.

Somebody has to be dealt with last. No quick fixes for what is a major transfer of data. 

If only they could be

A) Accurate; or if not then
Straightforward at correcting mistakes

Shell's process for "estimating" an opening meter read is more or less fraud dressed up with fancy language when there are perfectly good data (both hard copy and digital) available to correct their mistake.

Understand your personal frustration. Easy to over simplify matters to a very basic level though, when the task in hand is actually far more complex. Time estimation given the pandemic will be nigh impossible. Staff absence in particular will cause all sorts of unforeseen delays. 

Ultrasonic

FWIW the meter readings in my account look sensible. A plus of having a functioning smart meter I think.

Good luck getting your issue resolved @btwest.

MWT

btwest said:

I'm not able to post links yet (not been on the site long enough apparently)

It's https.

try:   accounts [dot] shellenergy [dot] co [dot] uk [slash] authn [slash] authenticate [slash] one-login

Just to make it easier for others:

https://accounts.shellenergy.co.uk/authn/authenticate/one-login