Am I being unreasonable in hoping for discount in window fitting due to delays

Doozergirl

Carrot007 said:

Loza2016 said:

My family have run a double glazing business for over 30 years and the last 18 months have been the busiest ever. 

Working flat out 7 days a week to keep up. 

There has been major delays with suppliers for some things especially glass. They can only go by time scales the suppliers give them. 

I’m probably biased but yes I think your being unreasonable. 

The delay is not unreasonable. Sticking tyheir head in the sand and hoping customers will just put up wit hit without proactive communication is.

Maybe most do and maybe contancting them has caused more issues in the past that is has not. However it is still inexcusable.

I would be pulling out and not paying a thing and I am sure the any court would agree that no comunication is a valid reason to do so.

You need to be sure of that.  The OP is having bespoke products made.  If the OP calls them and they say that they're still delayed, it's poor communication but it is still communication.  

We're only 7 days past January.  I'm not sure that a court would consider that to be an interminable delay, given the current state of things.  

pollypenny

We're waiting for a new roof on our conservatory and a new front door. We knew we'd be waiting until the spring to be frank. 

I might do a chase up/ reminder tomorrow for a possible eta on door at least. 

Slinky

We had new upvc windows and a composite door from different suppliers last year. Was about 12-14 weeks wait. They weren't particularly proactive in keeping us informed. I've enquired about more and am told the waits for upvcare down a bit now. Like doozer's customers, we're going to be stuck for maybe 10-12 weeks with boarded gaps up on a new extension as there's a long wait for aluminium still. The builder can't even hazard a guess as to how long the build will take with all the unknowns in the supply chains. I'm hoping we'll be done in 6 months.