Boiler / insulation grant - can anyone help with this please?

timeou

Hello, 

I’d be grateful for some advice here please as I’d like to know if this sounds right to you.

Gran is 95 years old, lives alone. Has an old gas boiler - 30 years old at least. 

Bills are high - she’s a high user and the boiler probably inefficient. 

She has full depth loft insulation and full cavity wall insulation that been installed for many years with no issues at all. 

She is in receipt of top tier attendance allowance.

We look into a boiler grant for her. Chap comes out and ‘surveys’. Says yes, can fit a new boiler for you but you must also have all new radiators and pipe work - also (and most alarmingly) pokes a camera into the cavity and says there’s loads of holes and the insulation needs to be removed and replaced. 

He’s quoted her 2.5k for all this work - the rest covered by a grant. 

I’m very suspicious now as there’s absolutely nothing wrong with the CWI - no damp, no black mould. No issues at all. 

Can anyone help me to understand what might be going on here? There’s a reason he’s pushing the CWI but I can’t understand why. 

What should she be entitled to? Ideally to keep disruption to a minimum simply a new boiler would be the best (although old boiler is a large free standing one so may be a bigger job than a straight swap from a combi) 

any advice here please? 

FreeBear

timeou said: He’s quoted her 2.5k for all this work - the rest covered by a grant.

£2.5K isn't far off paying for a new boiler from a local installer - Might be worth giving a few local companies a call and getting them to do a quote.

You could give someone like AgeUK a call and see if they can offer any advice/assistance - They might be able to put you in touch with another ECO accredited installer that isn't going to give the hard sell on CWI.