AVRO owe me £288, been waiting six months.

SMOGGY

Hi, I have been waiting for AVRO ENERGY to settle my final bill but keep hitting a brick wall with both AVRO and OCTOPUS ENERGY .

My account shows that I am owed £288 but despite making numerous enquiries I cannot seem to get anywhere and get passed from pillar to post.

I know for a fact that at least ten of my neighbours in the Liverpool area have all been refunded the credit from their AVRO accounts. 

It is approaching six months of my asking for the final bill to be settled. Two months ago I was told it would be sorted within a week as the administrators have agreed with Octopus the date for when I left AVRO to when I joined OCTOPUS. Need this money to pay my arrears!

QrizB

https://octopus.energy/avro/

Over 90% of Avro customers have now been issued final bills, and are now set up and getting bills normally as Octopus Energy customers. The remaining 8-10% have more complex data or billing issues that we are working quickly to solve and expect to have any remaining customers’ bills out over the coming weeks.

The next step is getting credits back to customers. The data for accounts who left Avro prior to Octopus Energy taking over and were owed a credit are now being imported into our systems with  refunds being processed in batches over the coming weeks. We‘ll attempt to return any credits to the bank account used with Avro in the first instance.