Bensons for Beds wrong mattress delivered, years passed, what are my rights?

Grumpy_chap

If the mattress came with a 10-year guarantee and you've had the use of a mattress (the incorrect one) for 5 years, would you be satisfied with a 50% reduction off the (proper, not list) price of a new one?  That might be an approach to take, I suspect Bensons will still try to push back.

Thrugelmir

joannaphillips said:

I suppose I’m hoping that I would be able to get, in exchange for the wrongly delivered goods, the mattresses I actually paid for.

Rather convenient to ask now after 5 years use of the mattress........... 

Poppymum2016

Grumpy_chap said:

If the mattress came with a 10-year guarantee and you've had the use of a mattress (the incorrect one) for 5 years, would you be satisfied with a 50% reduction off the (proper, not list) price of a new one?  That might be an approach to take, I suspect Bensons will still try to push back.

That would be acceptable, I simply want what I paid for. I’m sure they will completely shut me down anyway. 

TELLIT01

The OP has by their own admission being living in something of a fog for the past several years, understandably given what they have been through.  How can they be so sure of exactly what they said to the sales person, and what the sales person said to them.  It might appear, if being uncharitable, that the customer actually had 5 years good use from an item and is now seeking to gain advantage by claiming it's the wrong item.

Poppymum2016

TELLIT01 said:

The OP has by their own admission being living in something of a fog for the past several years, understandably given what they have been through.  How can they be so sure of exactly what they said to the sales person, and what the sales person said to them.  It might appear, if being uncharitable, that the customer actually had 5 years good use from an item and is now seeking to gain advantage by claiming it's the wrong item.

Ok, I’m out of here, I asked for advice, not OPINION. 
I’m sure of what I said and what was said back to me. 

I’m not seeking to gain advantage by claiming it’s the wrong item, I’ve got much more important !!!!!! to occupy my thoughts than a paltry refund. ie. dying.
I’m not lying, believe what you will…carry on everyone who took it upon themselves to give their diseased little opinions, continue with your rants, enjoy yourselves.
Out.

MalMonroe

Years ago my friend advised me never to buy a bed from Bensons Beds because her daughter had had a terrible experience with them.

However, the fact that the member of staff said, "it’s just because the showroom mattresses have been used by customers testing them out." is what would really have irked me, unless you got a discount for the fact that the mattresses were ex-showroom stock. Most shops have beds for customers to try in the showroom but send out brand new ones. Unless the customer is specifically told they're getting one of the showroom ones.

But you have had the mattresses for a relatively long time. How has your husband slept? 

You could try contacting Citizens Advice, see what they say. https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

There's also this, from Which -

https://www.which.co.uk/reviews/mattresses/article/how-to-return-a-mattress-ak2pA0L2M9PF

There's nothing to stop you writing to the company's head office and explaining your situation, as you have done here in your original post. They may wish to help you. Good luck   

Thrugelmir

joannaphillips said:

Thrugelmir said:

Rather convenient to ask now after 5 years use of the mattress........... 

Ok bud, thanks for your opinion, but everything I’ve stated is fact.
It’s not ‘convenient’, you try living with chemo fog and the impact cancer has on your brain.
Cheers

You have my empathy. Why didn't your husband deal with the issue when it first arose if it was a blatant error ?  

Manxman_in_exile

Thrugelmir said:

joannaphillips said:

Thrugelmir said:

Rather convenient to ask now after 5 years use of the mattress........... 

Ok bud, thanks for your opinion, but everything I’ve stated is fact.
It’s not ‘convenient’, you try living with chemo fog and the impact cancer has on your brain.
Cheers

You have my empathy. Why didn't your husband deal with the issue when it first arose if it was a blatant error ?  

Yes - I was wondering that.  If my wife was so ill with cancer I don't think I'd leave her to deal with this, I'd sort it our for her.

Manxman_in_exile

MalMonroe said:

However, the fact that the member of staff said, "it’s just because the showroom mattresses have been used by customers testing them out." is what would really have irked me, unless you got a discount for the fact that the mattresses were ex-showroom stock. Most shops have beds for customers to try in the showroom but send out brand new ones. Unless the customer is specifically told they're getting one of the showroom ones.
...

Eh?  You either haven't read this thread properly or you've completely failed to understand it...

sheramber

You would be entitled to a swap to a 5 year old medium mattress, not a new one.

Presumably, the bed has not been uncomfortable for 5 years.