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To octopus from avro - still not migrated
old_motters
Posts: 292 Forumite
in Energy
Hi,
Avro went bust two days before I was supposed to switch supply to them. I am still not fully migrated, Avro administrator still appears to have £285 of my money since it's not transferred to octopus account.
I haven't had a bill in 4 months and octopus is not responding to my emails.
Any ideas on how to escalate this to someone who can complete the migration.
Avro went bust two days before I was supposed to switch supply to them. I am still not fully migrated, Avro administrator still appears to have £285 of my money since it's not transferred to octopus account.
I haven't had a bill in 4 months and octopus is not responding to my emails.
Any ideas on how to escalate this to someone who can complete the migration.
0
Comments
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It's not like Octopus to fail to reply to emails. However you could try phoning them on a weekday during office hours?They are also said to respond quite well on Twitter, although that's not everyone''s first choice of platform.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill Coop member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.0
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