We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Refund to Credit Card Delay!?
Options

royP_2
Posts: 247 Forumite


in Credit cards
I am due a £100 refund from a certain Company which they originally told me would be instant or within 3/5 days.
Five days later nothing has appeared in my account so I emailed them and got the following answer:
Thank you for your email.
We are very sorry to hear that you have not received your refund. The refunds are usually instant and take 3-5 working days for the transaction to be processed. In some very rare cases this process might take up to 14 working days. Therefore, we ask you to wait a little longer.
I have never had to wait 14 days for a deposit of cash into my account it is normally instant.
Is 14 days correct or am I being led down the garden path and if so what should I do about it.
Thanks for any replies.
Five days later nothing has appeared in my account so I emailed them and got the following answer:
Thank you for your email.
We are very sorry to hear that you have not received your refund. The refunds are usually instant and take 3-5 working days for the transaction to be processed. In some very rare cases this process might take up to 14 working days. Therefore, we ask you to wait a little longer.
I have never had to wait 14 days for a deposit of cash into my account it is normally instant.
Is 14 days correct or am I being led down the garden path and if so what should I do about it.
Thanks for any replies.
0
Comments
-
A refund does not require authorisation. So the 1st your card provide will know about it is when it hits your account. So in effect should be there the next day. Unless retailers system or merchant bank is only batch processing refunds.
I would ask retailer for ARN (acquirer reference number) Date & time of credit so your card provider can check systems to see if they have processed it.Life in the slow lane1 -
Thanks for reply, will do as you suggest.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards