Pretty Little Thing Deliver Disputes

ConcernedConsumer3278

sheramber said:

Sometimes you pick your battles.

I didn't pick any battle.

Aylesbury_Duck

I think what a previous poster meant was that your refusal to get a crime number has made this an unnecessarily protracted matter.  You've incurred more trouble for yourself as a result.

You said: "more than anything I want to know what advice I can pass on to other consumers  to get faster refunds"

The answer to which is: it's better to be reasonably cooperative because it will often result in faster refunds in situations like yours.

You're in the right as far as the situation is concerned, but if speed of resolution is your primary motive, you've gone the wrong way about it.

mattyprice4004

ConcernedConsumer3278 said:

sheramber said:

Sometimes you pick your battles.

I didn't pick any battle.

You’re choosing to battle them rather than just get a CRN. 

Get the number, send it to them and get on with your day.  

ConcernedConsumer3278

OK, so to close off this "get a CRN and move on" nonsense..... The retailer provides a link to Police.uk to allow those seeking a disputed delivery refund to raise a Crime Reference Number, despite any crime being committed against the retailer. Ironically "Police.uk" doesn't cover Scotland, where the dispute rose. Police Scotland do not offer a Crime Reference Number online, so just how can I easily get a Crime Reference Number? Answer, log an incident, the number of which the retailer does not accept as a CRN. From the incident there is then a form to complete followed by a telephone assessment to determine if Police action is necessary. While neither myself nor the police service advisor thought this warranted Police time they agreed to follow up action and a Police visit was booked in for a future date. 

So, providing a CRN and being done with it...easy, huh. No effort. Right.

Besides, this morning the retailer agreed to refund me once I advised them that I would provide a CRN following the police visit.


Aylesbury_Duck said:

The answer to which is: it's better to be reasonably cooperative because it will often result in faster refunds in situations like yours.

As for being "reasonably cooperative", you have no idea how uncooperative Pretty Little Thing are. Leaving parcels on busy streets, no response to initial contacts , no phone contact, no response to letters, no acceptance of consumer rights, no acceptance of basic logic, but yes - it's the consumer, not the management of a major retailer that needs to change their attitude. Interesting. I wonder why you are even on a consumers champion website.
 

Aylesbury_Duck

ConcernedConsumer3278 said:

OK, so to close off this "get a CRN and move on" nonsense..... The retailer provides a link to Police.uk to allow those seeking a disputed delivery refund to raise a Crime Reference Number, despite any crime being committed against the retailer. Ironically "Police.uk" doesn't cover Scotland, where the dispute rose. Police Scotland do not offer a Crime Reference Number online, so just how can I easily get a Crime Reference Number? Answer, log an incident, the number of which the retailer does not accept as a CRN. From the incident there is then a form to complete followed by a telephone assessment to determine if Police action is necessary. While neither myself nor the police service advisor thought this warranted Police time they agreed to follow up action and a Police visit was booked in for a future date. 

So, providing a CRN and being done with it...easy, huh. No effort. Right.

Besides, this morning the retailer agreed to refund me once I advised them that I would provide a CRN following the police visit.


Aylesbury_Duck said:

The answer to which is: it's better to be reasonably cooperative because it will often result in faster refunds in situations like yours.

As for being "reasonably cooperative", you have no idea how uncooperative Pretty Little Thing are. Leaving parcels on busy streets, no response to initial contacts , no phone contact, no response to letters, no acceptance of consumer rights, no acceptance of basic logic, but yes - it's the consumer, not the management of a major retailer that needs to change their attitude. Interesting. I wonder why you are even on a consumers champion website.
 

I'm on a consumer rights forum.  Championing obstinacy isn't a requirement.  As I said in the post which you've selectively quoted, you have rights on your side, but you seemed more intent on proving a point than getting a resolution.  Your choice of course, but don't expect me to champion it for you.

LaDerniereSemaine

ConcernedConsumer3278 said:

OK, so to close off this "get a CRN and move on" nonsense..... The retailer provides a link to Police.uk to allow those seeking a disputed delivery refund to raise a Crime Reference Number, despite any crime being committed against the retailer. Ironically "Police.uk" doesn't cover Scotland, where the dispute rose. Police Scotland do not offer a Crime Reference Number online, so just how can I easily get a Crime Reference Number? Answer, log an incident, the number of which the retailer does not accept as a CRN. From the incident there is then a form to complete followed by a telephone assessment to determine if Police action is necessary. While neither myself nor the police service advisor thought this warranted Police time they agreed to follow up action and a Police visit was booked in for a future date. 

So, providing a CRN and being done with it...easy, huh. No effort. Right.

Besides, this morning the retailer agreed to refund me once I advised them that I would provide a CRN following the police visit.


Aylesbury_Duck said:

The answer to which is: it's better to be reasonably cooperative because it will often result in faster refunds in situations like yours.

As for being "reasonably cooperative", you have no idea how uncooperative Pretty Little Thing are. Leaving parcels on busy streets, no response to initial contacts , no phone contact, no response to letters, no acceptance of consumer rights, no acceptance of basic logic, but yes - it's the consumer, not the management of a major retailer that needs to change their attitude. Interesting. I wonder why you are even on a consumers champion website.
 

It's at lot simpler than the alternative, which is taking PLT to court.

laurenemery

Pretty little thing have always had issues with deliveries and returns it’s a nightmare! Whether it’s trying to reach out and get in contact with them or waiting 2 weeks for a “next day delivery” order, it’s always chaos! Anyone else had this issue???

unholyangel

ConcernedConsumer3278 said:

OK, so to close off this "get a CRN and move on" nonsense..... The retailer provides a link to Police.uk to allow those seeking a disputed delivery refund to raise a Crime Reference Number, despite any crime being committed against the retailer. Ironically "Police.uk" doesn't cover Scotland, where the dispute rose. Police Scotland do not offer a Crime Reference Number online, so just how can I easily get a Crime Reference Number? Answer, log an incident, the number of which the retailer does not accept as a CRN. From the incident there is then a form to complete followed by a telephone assessment to determine if Police action is necessary. While neither myself nor the police service advisor thought this warranted Police time they agreed to follow up action and a Police visit was booked in for a future date. 

So, providing a CRN and being done with it...easy, huh. No effort. Right.

Besides, this morning the retailer agreed to refund me once I advised them that I would provide a CRN following the police visit.


Aylesbury_Duck said:

The answer to which is: it's better to be reasonably cooperative because it will often result in faster refunds in situations like yours.

As for being "reasonably cooperative", you have no idea how uncooperative Pretty Little Thing are. Leaving parcels on busy streets, no response to initial contacts , no phone contact, no response to letters, no acceptance of consumer rights, no acceptance of basic logic, but yes - it's the consumer, not the management of a major retailer that needs to change their attitude. Interesting. I wonder why you are even on a consumers champion website.
 

You're being a tad rude. 

Report them to trading standards (normally done via citizens advice but I do know a few TSIs in Scotland still accept complaints directly), get your refund, never shop with them again and move on with your life. 

Btw risk and ownership are not the same thing. Risk doesn't pass to you until the goods are in your physical possession (or possession of the person identified by you). Ownership/title can depend and is determined with reference to SoGA and the facts of the case. So yes, it may well have been your goods that were stolen rather than the company's