HotelBeds Fake booking - help needed

30 Posts

I booked 2 rooms at a hotel through booking.com - I no longer needed them so cancelled online. All good.
To double check, I rang the hotel who tell me they have a booking for 2 different style rooms booked in my name, same dates via HotelBeds. I did not make this booking.
The hotel won’t cancel as it needs to be done by HotelBeds but as I don’t have a booking with them I can’t cancel it!
The hotel won’t cancel as it needs to be done by HotelBeds but as I don’t have a booking with them I can’t cancel it!
I am stuck with the hotel refusing to cancel and no booking on HotelBeds to cancel- I am going to be charged the 2 nights stay.
Any ideas on how I can fix this?
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How did you pay? Does the hotel have details of your payment details?