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Wowcher - Lack of ethical responsibility
Comments
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Sadly not. As no breech of contract by Wowcher. They provided the voucher, which is what the OP purchased. Also no debtor-creditor link.
I was thinking more of S75 if it was a credit card and over £100.born_again said:
Sadly will not work as all you purchase is a voucher & a voucher was provided. As such Wowcher will just contest any chargeback.
Beyond this you could try your card company, was it a credit or debit card (or some other method of payment)? How much did you pay?
Although I don't know if the transaction set up would affect this.Life in the slow lane0 -
But have they provided a voucher if the retailer it was issued in respect of went bust over a year before the voucher was purchased, meaning the OP could never benefit from it?born_again said:
Sadly not. As no breech of contract by Wowcher. They provided the voucher, which is what the OP purchased. Also no debtor-creditor link.
I was thinking more of S75 if it was a credit card and over £100.born_again said:
Sadly will not work as all you purchase is a voucher & a voucher was provided. As such Wowcher will just contest any chargeback.
Beyond this you could try your card company, was it a credit or debit card (or some other method of payment)? How much did you pay?
Although I don't know if the transaction set up would affect this.
This is the point MarvinDay and I were trying to make earlier. I see it as selling "an inherently faulty" voucher, or a voucher that did not conform to contract. The fact Wowcher supplied a voucher is no defence for them if the voucher couldn't be used.
(Having said all that I'm enormously confused now about what voucher the OP actually bought, what service they bought it for, what business they bought it in respect of, and whether or not some "ghost" business redeemed it. The OP doesn't seem to know either... )1 -
I suspect the (defunct) company details provided by Wowcher are a red herring - it sounds more like they actually have an arrangement with the current business (otherwise how could they have redeemed the voucher?), and therefore the business ought either to provide what the voucher says or provide a refund (either themselves or by means of a credit back to Wowcher).Manxman_in_exile said:
But have they provided a voucher if the retailer it was issued in respect of went bust over a year before the voucher was purchased, meaning the OP could never benefit from it?born_again said:
Sadly not. As no breech of contract by Wowcher. They provided the voucher, which is what the OP purchased. Also no debtor-creditor link.
I was thinking more of S75 if it was a credit card and over £100.born_again said:
Sadly will not work as all you purchase is a voucher & a voucher was provided. As such Wowcher will just contest any chargeback.
Beyond this you could try your card company, was it a credit or debit card (or some other method of payment)? How much did you pay?
Although I don't know if the transaction set up would affect this.
This is the point MarvinDay and I were trying to make earlier. I see it as selling "an inherently faulty" voucher, or a voucher that did not conform to contract. The fact Wowcher supplied a voucher is no defence for them if the voucher couldn't be used.
(Having said all that I'm enormously confused now about what voucher the OP actually bought, what service they bought it for, what business they bought it in respect of, and whether or not some "ghost" business redeemed it. The OP doesn't seem to know either... )1 -
I suspect that you may well be right. But that leaves the onus fairly and squarely on the OP to unravel the mess with both Wowcher and whoever is meant to be providing "unlimited sushi" or whatever the offer is.user1977 said:
I suspect the (defunct) company details provided by Wowcher are a red herring - it sounds more like they actually have an arrangement with the current business (otherwise how could they have redeemed the voucher?), and therefore the business ought either to provide what the voucher says or provide a refund (either themselves or by means of a credit back to Wowcher).Manxman_in_exile said:
But have they provided a voucher if the retailer it was issued in respect of went bust over a year before the voucher was purchased, meaning the OP could never benefit from it?born_again said:
Sadly not. As no breech of contract by Wowcher. They provided the voucher, which is what the OP purchased. Also no debtor-creditor link.
I was thinking more of S75 if it was a credit card and over £100.born_again said:
Sadly will not work as all you purchase is a voucher & a voucher was provided. As such Wowcher will just contest any chargeback.
Beyond this you could try your card company, was it a credit or debit card (or some other method of payment)? How much did you pay?
Although I don't know if the transaction set up would affect this.
This is the point MarvinDay and I were trying to make earlier. I see it as selling "an inherently faulty" voucher, or a voucher that did not conform to contract. The fact Wowcher supplied a voucher is no defence for them if the voucher couldn't be used.
(Having said all that I'm enormously confused now about what voucher the OP actually bought, what service they bought it for, what business they bought it in respect of, and whether or not some "ghost" business redeemed it. The OP doesn't seem to know either... )
Only the OP knows exactly what they bought and exactly who they tried to book it with - and who, it would seem, redeemed the voucher. Nobody here knows any more than the OP does. It's down to them to "follow the money" and sort out what has happened.
I wouldn't be surprised if it's just a breakdown in communication between the parties.0 -
An update on progress! There is none!!
As you guys seem knowledgeable about the voucher process, I wanted to put a bit more information out there to see if anyone has any ideas?
As I said, I gifted these vouchers to my son and his partner. Although Wowcher texted me to confirm that the gift had been sent to them, my son could not get the voucher from Wowcher initially, he contacted customer services who said they could only resolve with the purchaser. So I emailed Wowcher and they sent me the pdfs which I forwarded on to my son.
I have now sent Wowcher almost 40 emails. They do not address the issue or answer any of my questions. They repeatedly say prove the product did not exist, contact the merchant, and some even ask if I am still having problems with the pdf! I have clearly explained that the Wowcher came through eventually, it was redeemed by making a linked reservation, but the product was nonexistant! I only mention this, as in one email that Wowcher have recently sent to me, and the 'merchant', it requested the merchant resolve the problem about no pdf?? Should the pdf not have been sent by Wowcher in the first place? Did it not work because the product does not exist? I had already tried to contact the merchant advised by Wowcher, but no response and they have not responded to this combined correspondence either.
The vouchers were redeemed on 'Redeem it', at the top it says;REDEEM WITH ***
and at the bottom it says;
This page is hosted on behalf of ***, By choosing to redeem your code with *** you are entering into a contract with the merchant which is subject to their terms and conditions.
*** is not the 'merchant' of the product that Wowcher have told me, and is not the one being emailed by Wowcher to resolve.
*** in all cases above is the 'venue', I have contacted the venue and they categorically tell me the offer was arranged by a third party and that they have no financials attached to Wowcher! So how is it just their name on the voucher and they are not who Wowcher say is the 'Merchant'? Where is the money going?
'on behalf of'??? What does that mean with respect to responsibility? So I received unusable vouchers with no merchant details on them?
As well as emailing Wowcher many times, I have also tried to whats app chat with them, you leave a message and they say they will get back to you within 24 hours, no good to me as I work and cannot pick up a conversation whenever they deem to be available! As mentioned previously, you cannot speak to a person via customer services either.
I have asked Wowcher how long have they advertised this product for, (my son told me the staff at the bar seemed well rehearsed at informing people the product did not exist!), how many people have bought it, have they not had any complaints before, why is the merchant name on the voucher not the one they are advising is responsible for it..... no answers so far!0 -
Next development is;
The linked wowcher on-line reservation contract to the 'Wowchers' I was sold, names yet another totally innocent company as being responsible for it's terms and conditions!
So to summarise, neither the 'merchant' named on the 'Wowcher' contract, or the 'merchant' named on the 'Redeem it' contract, and now the 'different' company named on the linked reservation contract, have no contract with Wowcher! Therefore I had no contract and the product never existed, I would never have been able to benefit from it.
At the bottom of the 'Wowcher' receipt it states;
Fraud?Important Information
Please note that this email does not mean that your order has been accepted. Your order constitutes an offer to buy a Wowcher. The contract between us will only be formed when we dispatch the Wowcher to you by email.
At the bottom of the 'Wowchers' has;
*T&Cs apply - see the e-commerce terms on our website at http://www.wowcher.co.uk/e-commerceterms.html.
Which bizarrely is coming up with error 404 at the moment;404 - seriously, so embarrassing.Looks like the page you are looking for is temporarily unavailable.Continue shoppingCustomer Service
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I will keep checking to see if it comes back up again!0 -
I can't remember all the ins and outs of this thread but I do know I've posted a couple of times.
As I recall there are two different schools of thought. One that the OP contracted to buy a voucher and he got one. The fact that it can't be redeemed is irrelevant. The OP paid for a voucher and he got one. End of.
The second school of thought is that if the OP was sold a voucher that could never be redeemed because the service supplier was no longer in business (for whatever reason) when the voucher was sold, then the OP should get a refund, because it could never be redeemed.
I believe my last advice to the OP was to investigate as far as possible what had happened and "to follow the money". (I remember there was much confusion as to whether the Sushi supplier still was in business or not).
If the OP is 100% sure that Wowcher sold them a voucher that could never be redeemed because the company the voucher was sold for was no longer in business than - if Wowcher refuses to budge - I don't see the OP has any option other than to sue.
Without understanding exactly what has happened (and even the OP doesn't appear to understand exactly what has happened) there can be no guarantee that the OP would win a court claim. Whether it's worth suing or not is up to them...0
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