Faulty item from auction

Jumblebumble

AnUrbanPenguin said:

Based on the comments above, all of these things would be very hard to prove.  Catalogue was described as "Quality IT Equipment" - quality would imply in good condition.

However the auction how do not permit the testing of items prior to purchase even at their viewing days.

Unfortunately I think this is an instance of putting it down to a learning experience and having to eat a $*** sandwich. 

I have pointed out to them that in other catalogues they have explictly said when something is broken and even provided pictures of the damage (in this case a broken screen, oh the irony) but they have stopped replying to my emails.  Pretty shocking customer service.

You will have to let this go
It is not shocking customer service for the auction house staff to not want to waste any more of their time explaining what "sold as seen" means

mattyprice4004

It’s not really shocking service, it’s how auctions work. 

There’s a reason they’re cheaper than buying from a shop - because it’s risky. 

I used to deal in auction lots and accumulated quite the pile of stuff I couldn’t do anything with… which I then sent back to auction! 

lincroft1710

AnUrbanPenguin said:

Based on the comments above, all of these things would be very hard to prove.  Catalogue was described as "Quality IT Equipment" - quality would imply in good condition.

Quality does not imply good condition!


A 30 year old broken down, rusty Rolls Royce is still a "quality" car, a 30 year old Lada, even though in both excellent condition and running order is not a quality car.

AnUrbanPenguin

Just purely out of interest, would this be any different if it were an online only auction with no viewings?

theoretica

AnUrbanPenguin said:

Just purely out of interest, would this be any different if it were an online only auction with no viewings?

No viewings and no ability to bid in person then yes it is different.

AnUrbanPenguin

theoretica said:

AnUrbanPenguin said:

Just purely out of interest, would this be any different if it were an online only auction with no viewings?

No viewings and no ability to bid in person then yes it is different.

Thanks, can you elaborate slightly on what / how it is different or point me towards the correct legislation for this?  Just a handy piece of information to have stored away.