Bill from previous Energy Supplier Administrators

ElleD

Please can you advise me, I was with Avro and left them last March, before I could leave they advised I had £363 to which I paid, I’d paid my monthly £75 In Feb, then £363, and then another monthly payment of £75 in March, then 8 days later my account switched.

I have not heard from them for over 10 months, until last week when out of the blue the administrators contacted me, demanding a payment of £57.98, I advised that I was disputing this amount and wanted to make a complaint, and I have basically been told that I can’t as Avro are no longer trading. I feel I do not owe this money and in fact should be getting a refund due to the amount I paid in March.

Can you please please give me some advice on where I legally stand.

MWT

After you had switched you should have received a final invoice, from the way you explain what happened, you did not receive it, is that correct?

They should be able to provide you with that final invoice which should show the same closing meter readings as were used by your new provider when you switched in March.

It is certainly possible that you do indeed owe then something, but the bill should confirm the details.

wild666

Was the final readings you gave Avro verified by them and a new supplier? If so then I suspect the administrators are trying to make money from the failed company. 

nkmelchy

wild666 said:

 I suspect the administrators are trying to make money from the failed company. 

See my post in the energy forum today because that is exactly what UP administrators are doing to me but to an outrageous extent!

MWT

wild666 said:

Was the final readings you gave Avro verified by them and a new supplier? If so then I suspect the administrators are trying to make money from the failed company. 

The administrators are obliged to recover as much as possible for the creditors of the company, so there is nothing unusual in raising a final invoice for someone who apparently did not previously receive one...

What matters though is if it is accurate...

ElleD

Well after a ton of threatening emails from them, I kept badgering them for meter readings as I did not feel I owed the money, turns out I was right and I am in credit.  I am extremely worried that people are being bullied into paying something they do not owe.  Thank you for your help