Switch to EDF gone wrong

Eddie1980

HI, I am after some advice, I switched my dual fuel from E-ON  to EDF in august 2021 on a fixed term deal but the gas switch never took place, I was sent all the relevant information and everything appeared to be going correctly but in October I discovered that the gas was still being supplied by E-ON.
I used the chat function on the app to question this and I did receive a phone call from EDF stating that there had been a problem (but was unable to tell me what) and she said she would get it sorted, I left it a few weeks and since I got nothing back I then began ringing EDF helpdesk who also said it would be sorted and that I shouldn't worry.
Shortly before Christmas I again phoned and was informed that it would be sorted but to again it was not.
eventually in January in got through to a helpful customer service advisor who was able to tell me that the problem with transferring the gas was likely to be with the national database and E-ON would have to sort this, I then contacted E-ON who got it sorted immediately, and the switch has now gone through 
Now for the issue...........

I have now received a new tariff from EDF for my gas which is considerably more expensive than the original contract issued in August (which I still have a copy of) I have rang EDF and they have informed me that they are unable to honour the original contract as E-ON had been blocking the transfer and it was not their fault.

I am now awaiting a call back from their complaints team, but I am hoping for some advice whilst I wait (I'm not holding my breath for a call back as they have failed every time they said they would call me back so far)

Fred2712

If the Gas national database was wrong that’s not really your fault, so I would push for the original gas tariff to be loaded onto your account. 

Have EDF put you on the standard variable for your gas ?
You should also get a complaint ref number.

Eddie1980

Yes, EDF have now put me onto a variable rate. The frustrating thing is I would have had this sorted months ago if EDF had just contacted me informing me of a problem.

Fred2712

Tell them that & that you want them to honour the original contract rates.

Eddie1980

Fred2712 said:

Tell them that & that you want them to honour the original contract rates.

Thanks, I did tell the customer advisor that yesterday but she was very clear about informing me that EDF would not be honouring the original contract due to it not being their fault that the switch didn't take place in August.

Fred2712

They should have told you if the Gas switch was delayed or not going ahead, if they didn’t then that’s not your fault.
They should ask you what you want as a resolution to the complaint so I would advise to stand your ground & say you want the original rates.