NHS Digital Vaccine Certificate Website not working for 16 year old - help!

michaels

So we are due to fly to Spain this evening.  My daughter turned 16 today which means she should be able to get her covid vax certificate online or through the app but she is just gettign an error message.  This is possibly linked to the govt announcing that from today 12-15 year olds can also get an online vax certificate (previously only paper).

Whatever the reason it seems my trip is screwed.  Any suggestions beyond going back in time and requesting a paper one a week ago?!

Thanks

emmajones1976

Her trip is screwed, leave her at home and go yourself. Leaving it until the day of the flight to hope it appeared was always a risky strategy.

Westin

Did you previously obtain a paper copy of the certificate as a backup?

michaels

So - I went on the gov website 2 weeks ago and it said over 13 could use the app so I ordered paper for my 12 year old.

Then 3 days ago my then 15yo tried to do it on the app and found that whilst she was old enough to download and register you had to be 16 to actually use the app to get a cert so I ordered a paper one then realising it might be too late but assuming that as she turned 16 today it should still work.

Then today govt website says that anyone over 13 can now get their cert on the app from today (3 Feb).  DD who is 16 today can log in, can see her vax records but if I choose any of the download/email certificate options the website just posts a generic error and logs her out - same on the app.  No doubt someone in IT has broken something, perhaps with an edge case or perhaps related to the new 13-15 functionality released today.

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

sheramber

 As she only turned 16 today the system may not be updated yet. Try later today.

michaels

sheramber said:

 As she only turned 16 today the system may not be updated yet. Try later today.

Thanks - in theory today is also the day that 13-15 year olds can also use the app/website to get a digital pass - my gues s is someone has made an error in some code and someone else has failed to test every edge case

Westin

michaels said:

So - I went on the gov website 2 weeks ago and it said over 13 could use the app so I ordered paper for my 12 year old.

Then 3 days ago my then 15yo tried to do it on the app and found that whilst she was old enough to download and register you had to be 16 to actually use the app to get a cert so I ordered a paper one then realising it might be too late but assuming that as she turned 16 today it should still work.

Then today govt website says that anyone over 13 can now get their cert on the app from today (3 Feb).  DD who is 16 today can log in, can see her vax records but if I choose any of the download/email certificate options the website just posts a generic error and logs her out - same on the app.  No doubt someone in IT has broken something, perhaps with an edge case or perhaps related to the new 13-15 functionality released today.

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

So if you have that paper certificate can you not use that for your travel plans?  Is it just the desire for convenience that your daughter wants the certificate pass on her mobile?

michaels

Westin said:

michaels said:

So - I went on the gov website 2 weeks ago and it said over 13 could use the app so I ordered paper for my 12 year old.

Then 3 days ago my then 15yo tried to do it on the app and found that whilst she was old enough to download and register you had to be 16 to actually use the app to get a cert so I ordered a paper one then realising it might be too late but assuming that as she turned 16 today it should still work.

Then today govt website says that anyone over 13 can now get their cert on the app from today (3 Feb).  DD who is 16 today can log in, can see her vax records but if I choose any of the download/email certificate options the website just posts a generic error and logs her out - same on the app.  No doubt someone in IT has broken something, perhaps with an edge case or perhaps related to the new 13-15 functionality released today.

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

So if you have that paper certificate can you not use that for your travel plans?  Is it just the desire for convenience that your daughter wants the certificate pass on her mobile?

3 days ago is the key bit - it hasn't arrived yet.

Westin

michaels said:

Westin said:

michaels said:

So - I went on the gov website 2 weeks ago and it said over 13 could use the app so I ordered paper for my 12 year old.

Then 3 days ago my then 15yo tried to do it on the app and found that whilst she was old enough to download and register you had to be 16 to actually use the app to get a cert so I ordered a paper one then realising it might be too late but assuming that as she turned 16 today it should still work.

Then today govt website says that anyone over 13 can now get their cert on the app from today (3 Feb).  DD who is 16 today can log in, can see her vax records but if I choose any of the download/email certificate options the website just posts a generic error and logs her out - same on the app.  No doubt someone in IT has broken something, perhaps with an edge case or perhaps related to the new 13-15 functionality released today.

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

So if you have that paper certificate can you not use that for your travel plans?  Is it just the desire for convenience that your daughter wants the certificate pass on her mobile?

3 days ago is the key bit - it hasn't arrived yet.

Oh. You are a brave man leaving this arrangement so late given that you fly tonight!

Has your daughter tried to access her NHS online account via the web (not the App)? I think we just downloaded paper copies of our vaccinations from there last year.

Hope you find a solution.  

silvercar

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

I’m only guessing, but I would think the QR codes are what the airline check in people would scan.

Does your airline have anywhere you can upload the QR codes as a try out? 

emmajones1976

silvercar said:

So I have printed out the records I can see on screen which include the QR codes and am hoping that this will be accepted - otherwise our 2 night birthday trip will be a 1 hour visit to the airport and back.

I’m only guessing, but I would think the QR codes are what the airline check in people would scan.

Does your airline have anywhere you can upload the QR codes as a try out? 

Airline staff wont scan anything. They will likely CHECK them, to check they are flying someone who can actually travel and get into the country. They certainly wont scan them.

Saying that, Easyjet checked absolutely nothing when we flew to Holland, not even to see if we had been recently tested.

If the OPs daughter hasnt filled in their public health online form, or been included on the adults one, with the correct documentation uploaded, she likely wont get into Spain. Be interested to see how this develops.