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British Gas & Smart Meters
Hello!
We switched to BG in September last year and the deal at the time wasn't bad, so recommended my mother switch as well. Since December she has received emails from BG telling her she must switch to a Smart meter in order to remain on the tariff, however, I haven't received anything. Further adding to her confusion, she received an email about two weeks after saying it was sent in error and she did not need a smart meter. She has now received another email in January once again telling her she must book an appointment.
I have tried to assist, and with two customer service chats, both times they have told me not to worry and they emails have been sent in error, but surely she does or she doesn't? She doesn't want a smart meter, she is of an age where she likes things under her control and there is no way of convincing her otherwise.
I have checked both our contracts and there is indeed a clause (far enough down that I didn't see it) that we have by signing up passively agreed to the installation of the smart meters but my questions are: (questions that BG customer services really didn't answer in a satisfactory way.)
* We are both on identical contracts, why is only my mother being required to install a meter?
* If the contract says we do, but I have emails and chat logs saying she doesn't, am I safe to leave things as they are? What's the worst that could happen if we just leave it?
* I worry that the CSR's are not necessarily understanding the questions posed when they tell me not to worry.
The tariff by the way - Energy Plus Protection Mar 2024v20.
Appreciate if anyone can offer any guidance.
CT
We switched to BG in September last year and the deal at the time wasn't bad, so recommended my mother switch as well. Since December she has received emails from BG telling her she must switch to a Smart meter in order to remain on the tariff, however, I haven't received anything. Further adding to her confusion, she received an email about two weeks after saying it was sent in error and she did not need a smart meter. She has now received another email in January once again telling her she must book an appointment.
I have tried to assist, and with two customer service chats, both times they have told me not to worry and they emails have been sent in error, but surely she does or she doesn't? She doesn't want a smart meter, she is of an age where she likes things under her control and there is no way of convincing her otherwise.
I have checked both our contracts and there is indeed a clause (far enough down that I didn't see it) that we have by signing up passively agreed to the installation of the smart meters but my questions are: (questions that BG customer services really didn't answer in a satisfactory way.)
* We are both on identical contracts, why is only my mother being required to install a meter?
* If the contract says we do, but I have emails and chat logs saying she doesn't, am I safe to leave things as they are? What's the worst that could happen if we just leave it?
* I worry that the CSR's are not necessarily understanding the questions posed when they tell me not to worry.
The tariff by the way - Energy Plus Protection Mar 2024v20.
Appreciate if anyone can offer any guidance.
CT
0
Comments
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If the contract says you have to have a smart meter then at some point they may take further action, but BG do not seem to have the motivation or ability to do much more than nag for the most part so I wouldn't worry too much unless the emails change to something approaching a 'final warning'...
1 -
Apologies if for some the tariff name makes it clear - but neither of you are on Economy 7 are you? If so do NOT let them fit a Smart meter as they don't support them for E7 as far as I know.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
Balance as at 31/08/25 = £ 95,450.00
£100k barrier broken 1/4/25SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her2 -
Thank you both. No neither of us are on E7, but thank you for the info. This is what I thought, so far their persistence has been nothing more than by email. I'll monitor it.0
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