eBay payments gone missing

ringer

Before Xmas I sold 9 items on eBay.

 I hadn't sold anything for a while so had to verify my bank account. Two micro deposits of a few pence were sent and I confirmed the amounts and my account was verified.

According to my eBay account I should now have received over £300 of payments in to my bank.  No funds had been received so eBay advised me to re enter my bank details and verify it again.

It seems I may have made a mistake with my sort code.

eBay recalled the payments and re sent them. However the first 3 payments have gone missing, my bank insists it hasn't got them and eBay is adamant my bank does have them.

I have now spent hours speaking to both eBay and my bank, but they both just bounce me back to each other.

eBay won't take it any further, the say it's up to my bank to trace the payments. They provided me with reference numbers they say were generated when the payments were electronically accepted.

My bank reckon it's up to eBay to trace the payments and that the reference numbers mean nothing to them.

I have started an official complaint against my bank because they manually accepted the verification deposits that had the wrong sort code. They accept that this was wrong and are investigating.

I'm not using eBay's support line any more, I just get the same message no matter who talk to.

Please could someone advise as to who should sort this out.

Thank you for taking the time to read this.

Thrugelmir

If you've entered the wrong details. Then you are entirely in the lap of the gods. The transactions would have ended up in a bank suspense account. Manual process to review such transactions and reverse if neccesary. Ebay will then have the same operation. Limited amount of resource working through returned payments. In a strict oldest first basis. There's no time wasted hunting for odd transactions. As an inefficient use of time. Little point in complaining as there's no one else to blame. 

ringer

Thank you for such a quick response.
My bank said that the last figure of the sort code was wrong, but they manually accepted the micro deposits because there was no other account it could be for.
They have admitted that this was wrong. It actually says manually accepted on my statement.
They have opened a complaint and are investigating.
From what you say, little point in taking it any further with eBay.

soolin

ringer said:

Thank you for such a quick response.
My bank said that the last figure of the sort code was wrong, but they manually accepted the micro deposits because there was no other account it could be for.
They have admitted that this was wrong. It actually says manually accepted on my statement.
They have opened a complaint and are investigating.
From what you say, little point in taking it any further with eBay.

With security as it is then I would get bank to the bank - they accepted something they should not have done, I am not even sure it should be possible, I think my answer would be different if you hadn't had the two verification amounts , but you did. However it doesn't make a lot of sense as the sending bank (via ebay) should have flagged this up. I really can't see how a payment could have gone to the wrong sort code, that's a huge issue with banks.

I belong to a large organisation a 'friends' of a museum thing and have to pay them via bank transfer for event tickets and outings - and that's a nightmare. What they call themselves and what the bank shows is different and my bank, First Direct refuse to transfer it most of the time unless I confirm I understand there is a mis match and am happy to take the risk. This error is just because the recipient bank have a huge long name for the group, and that doesn't fit when I try and enter recipient name my end.

ringer

soolin said:

ringer said:

Thank you for such a quick response.
My bank said that the last figure of the sort code was wrong, but they manually accepted the micro deposits because there was no other account it could be for.
They have admitted that this was wrong. It actually says manually accepted on my statement.
They have opened a complaint and are investigating.
From what you say, little point in taking it any further with eBay.

With security as it is then I would get bank to the bank - they accepted something they should not have done, I am not even sure it should be possible, I think my answer would be different if you hadn't had the two verification amounts , but you did. However it doesn't make a lot of sense as the sending bank (via ebay) should have flagged this up. I really can't see how a payment could have gone to the wrong sort code, that's a huge issue with banks.

I belong to a large organisation a 'friends' of a museum thing and have to pay them via bank transfer for event tickets and outings - and that's a nightmare. What they call themselves and what the bank shows is different and my bank, First Direct refuse to transfer it most of the time unless I confirm I understand there is a mis match and am happy to take the risk. This error is just because the recipient bank have a huge long name for the group, and that doesn't fit when I try and enter recipient name my end.

My bank is also First Direct.
I hadn't noticed the manually accepted deposits until one of FD advisors flagged it up. 
When I verified my account the second time the micro deposits were identified by eBay Sarl, rather than manually accepted.

cx6

Luckily, it does not seem that the sort code / account number pair you first used exists, as the micro-deposits had to be re-routed to your account.

Therefore your £300 is either in FD's suspense account or has been bounced back to eBay's bank

If the latter, the £300 should eventually be re-credited to you

Otherwise, FD have is somewhere.

ringer

It's actually £50 owed to me, eBay stopped or cancelled my later payments and successfully paid it in to my account.
The first three payments are the problematic ones.

TripleH

With bank payments, where a wrong sort code is used, the funds are usually returned to the paying bank and account. It maybe that it takes ebay a few days to reconcile everything and recognise the funds are to go to you. Sometimes there are manual checks to see if the funds can be put to the right account if say 2 digits on the sort code are the wrong way round but all other information provided matches an active account.

Depending on how new a system they and the bank use and the level of human input into manual checks, this can take days to resolve completely before the funds can be reissued.

Ebay will want to make sure you definitely haven't received the funds before they reissue.

My knowledge may be out of date as it was 10 years ago I worked inthe banking sector.

ringer

Thank you for your reply TripleH, I've been waiting for the payments over a month now, so something has gone wrong.
At bit of of an update. First Direct have agreed that manually accepting the micro deposits from eBay, that had the the wrong sort code did cause the problems.
They did say that it wasn't necessarily wrong to accept them, but had they not eBay wouldn't of sent the other payments.
They have credited my account with the amount of the missing payments.
Thank you First Direct.

cx6

Well done FD.

Let us know if the payments turn up in the future!