Dispute with Victoria Plumb

Vatgdtajt

Hi all . . . Just after some advice. We placed an order with Victoria plumb in Nov due for our bathroom to be installed in Dec. Like everything it was delayed due to covid with our installer having to isolate. The company do ask you to check all the parts are delivered within 30 days and report if there are any issues. We didn't check as there were many parts and we didn't have the room inside to house to get it all out, plus we thought we were having it installed within the 30 days so installer could check as he was going along. But it was delayed past the 30 days so we didn't check. Our fault I totally understand. But. . .we were missing a basin that was part of a double unit purchased a a whole product for £639. You can guess what happened they would not replace the basin. We have to purchase the while unit again as we couldn't find a basin to fit those measurements. So we are out of pocket of £639. And now have a unit and taps that we dont need that are useless. Can this be right? Do the company have any responsibility to make sure this doesn't happen. Do we have any rights to claim this money back? Any help would be much appreciated. Thanks in advance 

Alderbank

My simplified version:

• You bought a number of items online from this retailer.
• One item was faulty in that one component, a basin, was missing. You advised them of this after 30 days but less than 6 months later. They did not dispute this.
• The retailer would not replace or repair (i.e. would not supply the missing basin).
• Subsequently you bought another complete pack of the faulty vanity unit.

If the above is correct, my opinion is that under CRA if the retailer could not or would not repair or replace (i.e. by splitting another pack and sending you the missing item) they must agree to offer a full refund once you return the faulty item. If they refuse you can commence the process of LBA followed by a MCOL claim.

Purchase of the second unit is legally a separate issue