Transferred from Green to Shell Energy.

SofaSoBad

22 Sep 2021.
Informed that Green had ceased trading.
23 Sep 2021.
Last dual fuel meter readings submitted.
26 Sep 2021.
Email from Green stating in credit by £82.98p (d/d still ongoing for £56 pcm).
27 Sep 2021.
Green asked for another set of readings.
27 Sep 2021.
Email from Shell. "Welcome to Shell Energy. We are working with OFGEM to make the switch as smooth as possible for you......"
4 Oct 2021.
Green asked for another set of meter readings.
7 Oct 2021.
Shell informed me of the tariff. Flexible 6 but the paragraph in email on a glaring yellow background using a white font - unreadable.
15 Nov 2021.
I used various methods to contact Shell asking "where's my account? Account number? Login? etc. Reply was just automated faq's....then
15 Nov 2021.
Shell give me Acc. No. but still no access to online account.
26 Nov 2021.
Email - "Welcome to Shell" Account activated, app dowloaded. 60 days on from the "Welcome to Shell" notification.
26 Nov 2021.
Final statement from Green puts me in credit by £105.91p. Also states that Shell Energy Retail ltd will be honoring this balance iaw OFGEM Supplier of last resort procedures.
10 Dec 2021.
Shell ask for meter readings, which were submitted.
17 Dec 2021.
Shell Energy (dual fuel) 1st bill generated for £518.08p. Credit from Green offset amount. Card payment of £412.17p made.
20 Dec 2021.
Shell Energy email "We are moving your d/d to Shell Energy. Now 98 days on from my "welcome" email. Also a "thanks for your payment" (I should think so).
8 Jan 2022.
Shell email request for meter reading. Done on the 6th Jan 2022.
24 Jan 2022.
Shell email "Your d/d has been set up"
27 Jan 2022.
Shell email. "Any payments made to your previous supplier will be added to your Shell Acc. by the end of January 2022".
30 Jan 2022.
Shell email "Ref d/d being set up on 6 January, because of technical difficulties on 18 Jan 2022 we are still working on it and (quote)  'You don't have to do a thing (unquote), but further into this email, Shell ask for a "one off payment" of £56.00 i.e. what I was paying Green. I don't have to do a thing?
30 Jan 2022.
Using Shell Energy app, they have now listed more options. Based on previous payments to Green (£56 pcm), it is understandable that d/d must increase because of the unbelieveable rise in wholesale prices. They recommended an increase to £97 pcm but, reading on further, stated it would be advisable to pay £153 pcm.
OFGEM average yearly cost for household fuel is £1300-£1400?
Correct me if I am wrong. This is a 2 bed terraced house, 3 occupants (one aged 94). Warm home discount declined 7 Jan 2022. I'll be paying £1836 a year based on Shells d/d calculations and "if I'm in credit after 12 months - I can ask for it back".
It has taken 139 DAYS to complete the transfer. I have paid Shell Energy £518.08p and am now in debit by £117.34p
I "don't have to do a thing" except pay Shell energy £691.42p to cover the period 13 nov 2021-12 Jan 2022. (according to billing information).

This so called "don't have to do a thing" transfer of Energy supplier has been a stress raising 139 day complete and utter pain.

QrizB

SofaSoBad said:

Using Shell Energy app, they have now listed more options. Based on previous payments to Green (£56 pcm), it is understandable that d/d must increase because of the unbelieveable rise in wholesale prices. They recommended an increase to £97 pcm but, reading on further, stated it would be advisable to pay £153 pcm.
OFGEM average yearly cost for household fuel is £1300-£1400?
Correct me if I am wrong. This is a 2 bed terraced house, 3 occupants (one aged 94). Warm home discount declined 7 Jan 2022. I'll be paying £1836 a year based on Shells d/d calculations and "if I'm in credit after 12 months - I can ask for it back".

What is your typical annual consumption of gas and electricity, in kWh please? If you tell us this info we can calculate a monthly payment.

Note that your tariff might increase in April, so whatever we calculate will need to change then.

SofaSoBad

Thankyou for the response. I'll attempt to calculate a typical amount i.d.c. 

Thrugelmir

SofaSoBad said:

This so called "don't have to do a thing" transfer of Energy supplier has been a stress raising 139 day complete and utter pain.

Thousands of people have been in the same boat. Somebody has to be last. That's life. 

SofaSoBad

QrizB said:

SofaSoBad said:

Using Shell Energy app, they have now listed more options. Based on previous payments to Green (£56 pcm), it is understandable that d/d must increase because of the unbelieveable rise in wholesale prices. They recommended an increase to £97 pcm but, reading on further, stated it would be advisable to pay £153 pcm.
OFGEM average yearly cost for household fuel is £1300-£1400?
Correct me if I am wrong. This is a 2 bed terraced house, 3 occupants (one aged 94). Warm home discount declined 7 Jan 2022. I'll be paying £1836 a year based on Shells d/d calculations and "if I'm in credit after 12 months - I can ask for it back".

What is your typical annual consumption of gas and electricity, in kWh please? If you tell us this info we can calculate a monthly payment.

Note that your tariff might increase in April, so whatever we calculate will need to change then.

I.A.W. Green Final Statement from the end of August, the useage figures are:
Gas  (annual consumption) 9315 kWh
Elec (annual consumption) 3856kWH

Calculating the d/d instruction requested by Shell Energy, it comes out as an increase of 173.21% and this will be before any further hikes come April. We have reduced gas consumption as much as we reasonably can given that we are now caring for my wifes 94 year old mother, factoring in the time of year/ambient temperature and what have you....same with electricity. I will obviously have to increase d/d upwards to Shells 2nd suggestion of £97 pcm rather than what I think is a massive payment of £153 pcm
which could change again in the next 3 months.
Yes we are all in the same boat - I'm just trying to stop my bit of the boat from going under.

QrizB

SofaSoBad said:

I.A.W. Green Final Statement from the end of August, the useage figures are:
Gas  (annual consumption) 9315 kWh
Elec (annual consumption) 3856kWH

Thanks for the numbers. You're a lower than average gas user but roughly 1/3rd more than average when it comes to electricity. Do you know why your electricity use is higher? Some people, for example, try using electricity to heat one room rather than gas central heating to heat the whole house but with electricity currently 5x the price of gas per kWh that rarely makes financial sense.

• On the current cap your annual bill would be a little under £1400/yr, around £115/month if you make 12 equal payments.
• When the cap rises in April this could become £2100/yr, £175/month.

Sorry, that's just what the numbers work out as.

SofaSoBad

Electricity consumption is probably due to having 2 x extra oil filled radiators going several hours each day and also daily use of condensing tumble drier and washing machine plus electric blankets on bed and in living room. Additional expense for this was inevitable. 
I suppose that we had all become used to shopping around for our household fuel and never really expected to have this choice effectively removed from our things to do list.
I appreciate your input.

QrizB

SofaSoBad said:

Electricity consumption is probably due to having 2 x extra oil filled radiators going several hours each day ...

If there's any way to heat these rooms with your central heating, rather than using electricity, you're likely to make a saving.

I suppose that we had all become used to shopping around for our household fuel and never really expected to have this choice effectively removed from our things to do list.

Barring some huge Black Swan event (like Spring 2020, when industry shut down and energy demand plummeted) cheap energy isn't likely to be back for some time. A year or more, possibly *much* more.