'Deal' doesn't (appear to) exist...

I ordered a free PAYG SIM from '3' after reading this article -

https://www.moneysavingexpert.com/mobiles/best-pay-as-you-go-sim-cards/#occasional -

- on MSE.

It clearly states, under 'for occasional/backup use', that there is 'no minimum top-up' which is exactly what my elderly parents needed for an emergency/vehicle breakdown mobile phone.
On arrival, the packaging says '1 month expiry' which suggests you must top-up every 28/30 days!
'3' deny that they have any PAYG SIM deals with never-expiring credit and are blaming MSE as a third-party seller site! MSE have, so far, failed to respond to my email asking who is lying about this 'deal', '3' or MSE!

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    Almost certainly neither are lying.

    It will simply be an error.
  • savvysalmon
    savvysalmon Posts: 15 Forumite
    First Post
    edited 29 January 2022 at 3:10PM
    They have two pay as you go options.

    option 1: data packs like you mentioned.  £10+ a month.

    option 2: pay as you go top up. 10p/min 10p/text 5p/mb

    Packaging probably states option 1 as they want customers to opt for that.
  • savvysalmon
    savvysalmon Posts: 15 Forumite
    First Post
    edited 29 January 2022 at 2:57PM
    https://www.three.co.uk/payg-data-packs

    I believe option 2 has to be used every 6 months. By used I mean making a call, text or using data.

    edit: “If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content using the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.“
  • UKDeejay
    UKDeejay Posts: 11 Forumite
    First Anniversary First Post
    https://www.three.co.uk/payg-data-packs

    I believe option 2 has to be used every 6 months. By used I mean making a call, text or using data.

    edit: “If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content using the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.“
    So, you think the SIM I have been sent is 'dual purpose'? It can either be used with a 'pack' - renewed on a monthly basis - or I can just buy the minimum £10 credit/top-up & hope that it doesn't 'expire' after 1 month? 'Clear as mud' from '3'!
  • UKDeejay
    UKDeejay Posts: 11 Forumite
    First Anniversary First Post
    edited 29 January 2022 at 5:17PM
    https://www.three.co.uk/payg-data-packs

    I believe option 2 has to be used every 6 months. By used I mean making a call, text or using data.

    edit: “If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content using the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.“
    The 180-day clause shouldn't be a problem. I'm sure I can get them to send at least 1 text every six months!
  • cx6
    cx6 Posts: 1,176 Forumite
    First Post Name Dropper
    edited 29 January 2022 at 5:22PM
    Not sure about Three but EE have the same dual-purpose SIM. It comes with a 'pack' pre-installed eg you buy the SIM with a £10 monthly renewable bundle or whatever

    To switch it to normal PAYG you text 'stop pack' to 150 to switch it

    https://community.ee.co.uk/t5/Pay-as-you-go/I-want-to-cancel-a-10-pound-renewal-pack-as-I-have-included-it/td-p/1033149

    I suspect Three have a similar mechanism
  • savvysalmon
    savvysalmon Posts: 15 Forumite
    First Post
    edited 29 January 2022 at 7:44PM
    UKDeejay said:
    https://www.three.co.uk/payg-data-packs

    I believe option 2 has to be used every 6 months. By used I mean making a call, text or using data.

    edit: “If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content using the internet or any other Three Services for which a charge is made), we may also suspend our Services or disconnect you.“
    So, you think the SIM I have been sent is 'dual purpose'? It can either be used with a 'pack' - renewed on a monthly basis - or I can just buy the minimum £10 credit/top-up & hope that it doesn't 'expire' after 1 month? 'Clear as mud' from '3'!
    Yes. As per the link I sent “Pay as you go like normal or get more with a Data Pack.”

    As long as you top up and don’t accidentally buy the data pack it won’t expire after 1 month.

    The link also contains an option to top up.
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