Viveye - anyone heard of this company?

ChrisJJ

Wasn't sure if this is the correct place to post this question, so forgive me if it isn't.

Has anyone heard of, or have any experience with, a company called Viveye? I ordered something from them last weekend and although I received an email saying it's "on it's way", no update as of today. Their phone number comes up as invalid so that caused me a bit of concern! I've paid by Paypal so am not too concerned about losing the money as they've been good in the past with refunds.

I've just sent them an email so fingers crossed that gets a response...

Mnoee

They're almost certainly shipping from China. The payment policy has information saying you may be charged customs fees. The English is bad throughout their site, and 5-10 working days for shipping is a long time for shipping within the UK. Plus, the address in Glasgow they give is for a coffee shop.

It might arrive (10 working days is two weeks, so they're still within advertised timescales until next weekend), but who knows if you'll have fees to pay or if it'll be anything like what you ordered. 

ChrisJJ

Could you let me know where you saw the information about customs fees, please? I didn't see that anywhere. I did see that the street address was Glasgow, didn't realise it was a coffee shop!

ChrisJJ

Actually, I've just found it. Sigh. Knew it was too good to be true!

Mnoee

https://viveye.com/pages/payment-policy

It won't let me copy and paste directly from the site, so you'll have to find it yourself. 

ChrisJJ

Thank you.

user1977

The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.

born_again

user1977 said:

The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.

Search the address/post code & you will find it is the Scottish Glasgow. 👍

Jenni_D

born_again said:

user1977 said:

The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.

Search the address/post code & you will find it is the Scottish Glasgow. 👍

Yes, and as @user1977 already linked, Mount Florida is an area of Glasgow, Scotland.  

GrainandGrind

Hello everyone, the address that this company is using is ours. We are a local Glasgow coffee shop and are in no way affiliated with Viveye. Our address is 50 Battlefield Road Glasgow G42 9QF and if you look it up on google maps you will see that it's our coffee shop (Grain and Grind). We were informed today by someone who phoned our shop saying that an unauthorized withdrawal was taken from their bank account. We apologize for any confusion this has caused and and have contacted the police to inform them that this company is using our address and scamming folks out of their money.  We suggest that you report this website and company as well.  - The Grain and Grind Team

Jenni_D

Thanks for the update - it must be disconcerting for you to find out some scallies have used your business address for their nefarious dealings. (They don't appear to have a Companies House registration so you can't complain there)