Viveye - anyone heard of this company?

Wasn't sure if this is the correct place to post this question, so forgive me if it isn't.

Has anyone heard of, or have any experience with, a company called Viveye? I ordered something from them last weekend and although I received an email saying it's "on it's way", no update as of today. Their phone number comes up as invalid so that caused me a bit of concern! I've paid by Paypal so am not too concerned about losing the money as they've been good in the past with refunds.

I've just sent them an email so fingers crossed that gets a response...
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Comments

  • Mnoee
    Mnoee Posts: 951 Forumite
    Fourth Anniversary 500 Posts Photogenic Homepage Hero
    They're almost certainly shipping from China. The payment policy has information saying you may be charged customs fees. The English is bad throughout their site, and 5-10 working days for shipping is a long time for shipping within the UK. Plus, the address in Glasgow they give is for a coffee shop.

    It might arrive (10 working days is two weeks, so they're still within advertised timescales until next weekend), but who knows if you'll have fees to pay or if it'll be anything like what you ordered. 
  • ChrisJJ
    ChrisJJ Posts: 249 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Could you let me know where you saw the information about customs fees, please? I didn't see that anywhere. I did see that the street address was Glasgow, didn't realise it was a coffee shop!
  • ChrisJJ
    ChrisJJ Posts: 249 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Actually, I've just found it. Sigh. Knew it was too good to be true!
  • Mnoee
    Mnoee Posts: 951 Forumite
    Fourth Anniversary 500 Posts Photogenic Homepage Hero
    https://viveye.com/pages/payment-policy

    It won't let me copy and paste directly from the site, so you'll have to find it yourself. 
  • ChrisJJ
    ChrisJJ Posts: 249 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Thank you.
  • user1977
    user1977 Posts: 17,444 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.
  • born_again
    born_again Posts: 19,765 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    user1977 said:
    The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.
    Search the address/post code & you will find it is the Scottish Glasgow. 👍


    Life in the slow lane
  • Jenni_D
    Jenni_D Posts: 5,405 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    user1977 said:
    The jurisdiction clause in their terms refer to the state of Florida. Coincidentally, that Glasgow address is pretty much in the area of Mount Florida. But I suspect they're being run from somewhere else completely.
    Search the address/post code & you will find it is the Scottish Glasgow. 👍

    Yes, and as @user1977 already linked, Mount Florida is an area of Glasgow, Scotland. ;) 
    Jenni x
  • Jenni_D
    Jenni_D Posts: 5,405 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    Thanks for the update - it must be disconcerting for you to find out some scallies have used your business address for their nefarious dealings. (They don't appear to have a Companies House registration so you can't complain there)
    Jenni x
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