Barclaycard customer? Check your account and don't bin post as it's refunding MORE people, with some

[Deleted User]

angrysharks said:

MSE_Sophie said:

Do not throw out letters from Barclaycard and double-check statements as the credit card company has admitted it's refunding MORE customers.

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Barclaycard customer? Check your account and don't bin post as it's refunding MORE people, with some getting £1,200

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Eek! My stepmum has only just told me she was a Barclaycard customer. She has a letter dated 22 April 2022 stating that she should have received a cheque in November 2021. She was away from October to January and while her son did put her post in a pile for her, it appears she must have missed the important refund cheque. 

I've tried calling Barclaycard (0800 634 3924) and even though I waited over 2 hours, I didn't get to speak to anyone. Tried for 2 days so far. Any tips on how I can resolve this for her? Thank you.

You need to speak to them, maybe try at less popular times, or write to them and ask them to re-issue the cheque

angrysharks

angrysharks said:

Eek! My stepmum has only just told me she was a Barclaycard customer. She has a letter dated 22 April 2022 stating that she should have received a cheque in November 2021. She was away from October to January and while her son did put her post in a pile for her, it appears she must have missed the important refund cheque. 

I've tried calling Barclaycard (0800 634 3924) and even though I waited over 2 hours, I didn't get to speak to anyone. Tried for 2 days so far. Any tips on how I can resolve this for her? Thank you.

UPDATE: I contacted Barclaycard on Twitter. They arranged for a callback within a couple of days. My step mum was able to give her bank details for the payment rather than a replacement cheque. I have since sent thanks to the social media team. My tip is to ask nicely and they will help. 

vjhall1

Thanks for the heads up! Will keep an eye out.

Maskface

I had a letter about this last year. When I called them they said it was a mistake and to ignore the letter. Today another arrived with a form asking which account I want the refund paid into. I called again and they said it is legitimate so I'm waiting for the payment.