Barclaycard Refusing Full Refund

Ebe_Scrooge

The card company have played it totally by the book - they're only obliged to refund a credit balance.

MammyL85 said:

No, I was intending to pay my card off monthly over the next few months (£50-£100 depending on my monthly wage). As I said, I have savings I can lean on, but I didn’t want to dip into my savings to pay my friends back when I had the refund there. Essentially, I’m in a position where my card has been cleared months sooner than I’d intended and I’m having to plug the gap with savings.

It sound like they've actually done you a favour in a roundabout kind of way.  As Esbanker says, you'll have been paying a heck of a lot more interest on a card balance than you'd ever earn in a savings account.  I can appreciate it may have disrupted your cashflow plans to a small extent, but overall you'll be making quite a reasonable saving - try to see the positive side of it :-)

Marchitiello

For those that says Barclaycard did exactly what it should have done, as a point of reference, I use my BA PP Amex to often advance purchases for Business Trips and I had a BA ticket for over £1300 that was finally refunded (after two changes). As I had the money already paid back to me by the Business, once the refund landed on my Amex account, I simply called them and asked that the amount would be paid back to my Current Account so that I could use it. At that point in time my rolling balance was several thousand and if I had not call the refund would have simply paid toward that, but Amex did not even question my request. Bare in mind that my Amex rolling balance is paid in full every month and it has been like that for approx 20 years. 

So whilst I understand what Barclaycard did, and there is probably no room for complaints, some other CC company have shown more flexibility, at least for some type of customers.

MallyGirl

I had the same with a holiday refund - Sainsbury's asked if I wanted the refund amount or the 'in credit' amount transferred to my bank

Se1Lad

Ebe_Scrooge said:

The card company have played it totally by the book - they're only obliged to refund a credit balance.

MammyL85 said:

No, I was intending to pay my card off monthly over the next few months (£50-£100 depending on my monthly wage). As I said, I have savings I can lean on, but I didn’t want to dip into my savings to pay my friends back when I had the refund there. Essentially, I’m in a position where my card has been cleared months sooner than I’d intended and I’m having to plug the gap with savings.

It sound like they've actually done you a favour in a roundabout kind of way.  As Esbanker says, you'll have been paying a heck of a lot more interest on a card balance than you'd ever earn in a savings account.  I can appreciate it may have disrupted your cashflow plans to a small extent, but overall you'll be making quite a reasonable saving - try to see the positive side of it :-)

I’d agree - you are saving money in the long run.  Don’t forget to ask Barclaycard to move the £100 credit back to your current/savings account so you still have some money saved as a cushion, and then continue to top the savings account up with the £50/£100 a month you were planning to use to payback the credit card balance with.

It’s good you were prudent however, and kept some money in a savings account to cover an unexpected situation like this!