Finding a competent solicitor / conveyancer or just DIY

Thrugelmir

onylon said:

TBG01 said:

Maybe she didn't like you telling her how to do her job. 

So in other words if a client annoys you, that makes it ok to lie to them.

I think we might have found the root cause of your 350 chaser emails. 

For somebody to send that number of emails. One suspects that they are neither productive nor any good at their own jobs. Over the years I learnt that the greater the noise made the greater the personal deficiencies.  

onylon

Thrugelmir said:

onylon said:

TBG01 said:

Maybe she didn't like you telling her how to do her job. 

So in other words if a client annoys you, that makes it ok to lie to them.

I think we might have found the root cause of your 350 chaser emails. 

For somebody to send that number of emails. One suspects that they are neither productive nor any good at their own jobs. Over the years I learnt that the greater the noise made the greater the personal deficiencies.  

That number of emails plus the repetitive nature shows that the relationship between professional and client has completely broken down. It reflects very badly on both parties.

musehead

I've often read that personal recommendation is the best, but I'm sceptical if it's sensible to go with a solicitor just because one (or a couple of) people you know have had a good experience with them. It could be that for every 1 good experience, there are 5 bad experiences. At least with solicitors that have a good amount of online reviews, you can parse through and get a sense of what sounds genuine, and the ratio of good to bad.

GoogleMeNow

onylon said:

Thrugelmir said:

onylon said:

TBG01 said:

Maybe she didn't like you telling her how to do her job. 

So in other words if a client annoys you, that makes it ok to lie to them.

I think we might have found the root cause of your 350 chaser emails. 

For somebody to send that number of emails. One suspects that they are neither productive nor any good at their own jobs. Over the years I learnt that the greater the noise made the greater the personal deficiencies.  

That number of emails plus the repetitive nature shows that the relationship between professional and client has completely broken down. It reflects very badly on both parties.

If the relationship between solicitor and client has completely broken down, then the solicitor could inform the client that he is no longer willing to act on the client's behalf.  The client would then need to find another solicitor/firm willing to take over the case.   It is usually the case that no other solicitor within the same firm would be prepared to act for a client who is already dissatisfied.

Murphybear

I may have been particularly lucky but I’ve never had a problem with solicitors. When my husband and I bought our first house together he used someone he’d played bridge with for years.  It went like clockwork.  On another occasion my BFF worked for a solicitor as a legal assistant and she did most of the conveyancing for him.  We got a good rate and first class service. On another occasion there was a solicitor who had an office next to ours when we ran our own business.  When we got to the first name and a drink in the pub terms we were selling our bungalow 200 miles away and the big firms weren’t interested so she did it, another amazing job.  

Thrugelmir

onylon said:

Thrugelmir said:

onylon said:

TBG01 said:

Maybe she didn't like you telling her how to do her job. 

So in other words if a client annoys you, that makes it ok to lie to them.

I think we might have found the root cause of your 350 chaser emails. 

For somebody to send that number of emails. One suspects that they are neither productive nor any good at their own jobs. Over the years I learnt that the greater the noise made the greater the personal deficiencies.  

That number of emails plus the repetitive nature shows that the relationship between professional and client has completely broken down. It reflects very badly on both parties.

I'd say it's basic lack of comprehension of the English language and a belief that endless complaining will somehow achieve special treatment. 

dont_use_vistaprint

TBG01 said:

dont_use_vistaprint said:

TBG01 said:

.In general a chain can only proceed at the speed of the slowest element!

Which in most cases actually tends to be the client.

Well if you treat it like a project you would be dealing with things in a very different way, many of these tasks could be done in parallel, you dont have to do them all sequentially. 

And the general complaint isnt overall speed, most people understand the dependencies and issues, its the way they are managed and communicated so badly

What tasks? How do you know they aren't done in parallel? Most of the tasks are done in parallel but as I alluded to in my above post, there's several parties involved in a transaction and expecting them to all line up is near impossible.

Communicated badly or not giving the response they were wanting? 

We have a client who has clocked over 350 emails sent from them on their file. They were told before Christmas that the application had been submitted to the Land Registry. Last week they once again asked if the application had been submitted which again they were told yes and asked to take note of the estimated completion date which isn't until next year (it's likely to be before then but it's a new lease application which takes months). Guess who emailed this week asking if the application was finished yet?

To me that email didn't warrant a response. That time could be spent elsewhere but to a lot of people on here the lack of response would be seen as bad communication.

I think most people here understand the concepts of complexity, a chain, multiple parties involved and dependencies, this is pretty common is many areas of business, it’s really not unique to house sales and purchases and in many areas its far more complex.

 Stop making excuses for a service that most people agree is awful and broken. We are the customers paying your wages, remember that and start to see the writing on the wall and do something or your business model will be taken away by some smart entrepreneur that sees a better way of operating these admin tasks