Guarantee

Doveymaz

Hi, I've been waiting 8 months for a double glazing company to sort 2 faulty windows than were under Guarantee when I first reported them.. They're ignoring phone calls and emails and basically fobbing us off. I told them Im gonna get it repaired and give them the bill. They still ignored the email. Any advice? Thanks

Sandtree

How did you pay for them? 
Is the guarantee provided by them or backed by an insurer?

To recover your costs from them in court you need to show you have made sufficient effort outside of court to rectify it which means emails or even better letters send with a certificate of posting provide the paper trail. You should inform them of your intention and the cost and give them a reasonable time to respond to that. If you get a third party to do the work then send the company a letter before action giving them a reasonable period to repay you and if they dont repay then court it is.

If you paid on credit then you may have an easier route via the credit provider depending on the costs involved.

Aylesbury_Duck

Doveymaz said:

Hi, I've been waiting 8 months for a double glazing company to sort 2 faulty windows than were under Guarantee when I first reported them.. They're ignoring phone calls and emails and basically fobbing us off. I told them Im gonna get it repaired and give them the bill. They still ignored the email. Any advice? Thanks

Yes, don't make threats you aren't prepared to follow through with action.

Sandtree's advice above is good, but you've already given them one ultimatum.  Sending another might just be met with more inaction.

Sandtree

Fully agree about not crying wolf and its consequences however this needs to be balanced against the risk of not being awarded costs if insufficient effort wasnt made before court... to be clear it is costs only, it wouldnt impact if you won or the refund of the actual repairs.

It is rare for costs not to be awarded but it does happen, comes under "abuse of process",  Really you'd need to read the last email sent and decide if its clear enough and you can go straight to court or if a LBA is required... having reread the original post I'd retract my prior comment about the first email given you say you've already sent them the bill etc