TravelEuro Hotel Cancellation

dizco

Hello

I've booked a hotel for this saturday at the mercure in Haydock through Traveleuro which I now need to cancel. My mother was involved in a car accident and is currently in hospital, and I need to be with my family.

I've instructed Traveleuro to cancel the booking, but the terms state that cancellations are non-refundable.

Do I have any rights in this regard considering the circumstances?

Any advice would be appreciated.

Upsidedownandaround

No.

If you booked non-refundable it means you have no right to a refund if you choose to cancel.

onashoestring

Sorry to hear about the circumstances,

You don’t have any automatic rights to a refund.

However, you could explain your circumstances and politely ask  if the hotel would refund you or permit you to change for a later date ( this would be a goodwill gesture- not something you are entitled to and down to the discretion of the Hotel  )

I have had a refund from Premier Inn on a non-refundable room when I was in a similar situation .

If you have holiday insurance policy ( either an annual policy or one for this specific trip ) you may be covered and able to claim from them . You would need to check the T&Cs of your policy. 

Best wishes to you and your family .