Advice - Calor Gas

Blemaepico

Hi All,

This is a long one so please bear with me.

I ordered 500 litres of Gas on the 15th of March, 2021 and Calor delivered the gas but filled the tank instead of giving the 500 litres that I asked for which came up to £170.87 of an overdelivery. They were swiftly informed of this overdelivery and promised to come to the property and remove this amount. I informed them that I was moving out soon and this would be my final delivery.

Fast forward to September 2021, I informed them that I had vacated the property and settled the outstanding balance minus the £170.87 which was in query. Calor had still not removed the overdelivered gas and there was approx 70% of gas in the tank which was more than enough to cover the collection.

Just after Christmas, the current tenant  who's details I had have given them previously dropped off some post at my new address and there was a letter inside demanding the £170.87 and a further standing charge for the dates after I vacated the property. I called on the 29th of December and spoke to someone who waived the standing charge and said that someone will be in touch to discuss the overdelivery with me.

4 weeks later, I am still awaiting a call, I have also given them a forwarding address but have not received any correspondance. I have tried calling on multiple occasions, but after an hour on hold each time, the phone cuts off.

Where do I stand with this? it's causing me so much stress that they are sending me letters to my old address demanding this overpayment when it was their error.

I now believe the current tenant has used the gas that was meant to be removed as it's 10 months later and they have still not collected this amount.

Thanks in advance.

Ergates

Do you have anything in writing (on paper or email) acknowledging their mistake?

Blemaepico

I have in email the fact that I only ordered 500 litres and an invoice saying that the £170.87 is in Query.

user1977

You can't really stop them from asking you for the money, just keep on reminding them that it's not due - I expect they'll get the message eventually.