Email address 25 January at 2:19PM in Child Support 3 replies 171 views

mandiesnackz

Hi
Does anyone know an email address for CMS?
I've looked online and can't find 1.
It keeps pointing me to do it through online portal but I'd rather speak via email so I have proof of discussion. 
I've tried to call and get 1 but tells me to use online portal or hold line for over an hour. I waited for 45 minutes then had to give up!
Thanks

elsien

Screenshot the online portal if there’s no other option? 

Some systems have an option to get your enquiry emailed to you - do CMS do this? 

Or you can write to them:

Child Maintenance Service (England, Scotland, Wales)

Child Maintenance Service 21
Mail Handling Site A
Wolverhampton
WV98 2BU

mandiesnackz

Omg I tried the portal but can't use it as need to speak to someone to set it up! Phones only open 9.30-3.30 its a joke. You call them to be told you'll be waiting over an hour on hold.

colinsmith

Phone lines have always been like that. I remember waiting for over an hour then all of a sudden the line dropped and I had to start again.