Email address

in Child support
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mandiesnackzmandiesnackz Forumite
34 Posts
Part of the Furniture 10 Posts Combo Breaker
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Hi
Does anyone know an email address for CMS?
I've looked online and can't find 1.
It keeps pointing me to do it through online portal but I'd rather speak via email so I have proof of discussion. 
I've tried to call and get 1 but tells me to use online portal or hold line for over an hour. I waited for 45 minutes then had to give up!
Thanks

Replies

  • edited 25 January at 2:33PM
    elsienelsien Forumite
    28.3K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    edited 25 January at 2:33PM
    Screenshot the online portal if there’s no other option? 
    Some systems have an option to get your enquiry emailed to you - do CMS do this? 

    Or you can write to them:

    Child Maintenance Service (England, Scotland, Wales)

    Child Maintenance Service 21
    Mail Handling Site A
    Wolverhampton
    WV98 2BU

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • mandiesnackzmandiesnackz Forumite
    34 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    Omg I tried the portal but can't use it as need to speak to someone to set it up! Phones only open 9.30-3.30 its a joke. You call them to be told you'll be waiting over an hour on hold.
  • colinsmithcolinsmith Forumite
    12 Posts
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    Phone lines have always been like that. I remember waiting for over an hour then all of a sudden the line dropped and I had to start again.
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