Vendor not refunding my money

chprawin

I placed an online order to buy a product from a website on 2nd May 2021 ( yes, last year)via my credit card for an amount of £476. They clearly mentioned that the tentative delivery date would be June or July and they kept us in loop whenever there was a delay.

 However they didnt deliver the product due to shipment and supply chain issues. So I waited till 26th December  2021 (waited 8 months) and got fed up and placed a cancellation to which they acknowledged on 4th Jan 2022 (the first working day of this year). They confirmed that money should be with you in 5 working days but it hasnt, so when I approached them after 8 days, they asked me to raise a chargeback refund via my credit card company.

 I raised charge back with my credit card company and they politely refused to refund as the transaction was more than 120 days old (in fact it was  8 months+). My CC company has sent me back to the vendor. 

Again when I reached out to vendor, they asked me to approach my CC company because only the bank have power to refund. Also they shared a letter which kind of indicates that they are facing financial difficulties and their merchant bank is also not willing to involve in the matter and eventually they asked me to forward it to my bank, which I havent yet.
I am now totally lost. Can you please help me with this. What exactly I need to do to get my money back. 
Both my bank and vendor are not helping me with this refund.
Thanks in advance

[Deleted User]

As a chargeback is no longer possible, section 75 will be the route to go with your card provider.

eskbanker

The vendor is giving you the runaround, but your CC company is correct that chargeback is timebarred now.  However, you can still raise a section 75 claim with them instead:

https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

Thrugelmir

Sounds as your supplier will shortly be no longer. 

born_again

Chargeback would still be possible.

The 120 days would start from the last supplied delivery date, or if they said they could not give a exact date it would roll back to the max 540 days from debit as the only thing stopping the chargeback. (which would be for Non receipt of goods)

But the problem here is you are looking at non receipt of refund, as you have cancelled 29th Dec & as such need something from retailer stating date of refund, amount & last 4 of your card number.
By cancelling you have lost the non receipt of goods option.

I have seen S75 rejected as cancelation is seen as buyer breeching contract.

chprawin

@born_again thanks for your reply. Well, they have sent me email confirmation that the order has been cancelled (which probably is auto generated) and advised me in a separate email that the money will be credited to the same card within 5 working days. However when money didnt get credited, I approached them again, they suggested me to raise a chargeback with my credit card company on the grounds of "refund not  received" - which my bank politely refused to oblige due to the time frame. Looks like this is going indefinite loop. Now this morning, I have asked the same vendor to provide refund transaction reference number and they replied saying they will check and revert. Since then, all my emails to them are bouncing back. Looks like they have put me under blocked list. unfortunately they have only email support and no other means.