Forgot agreement reference when paying off loan

EosSeller

Hi, I’ve just paid off a settlement figure to Admiral Loans but I did not see the part of the email about including my agreement reference number in the transaction (yes seems obvious in hindsight..) until it was too late.

I’ve called my bank and they can’t help with changing the payment reference I put, as the transaction is now “posted”, so my hopes rest on Admiral. As it’s the weekend their call  centre is closed… but I’ve emailed them asking them to allocate my payment to my loan reference.

Since I have no option but to stew on this for a couple of days now, has this ever happened to anyone? Will Admiral be able to allocate my payment or have I just lost a four-figure sum forever?!?!

Any help / reassurance massively appreciated at this point!

Carrot007

They will probably just want a screen shot of the transation leaving your bank to help them match it up. (with the expanded details should your bank give them).

EosSeller

Carrot007 said:

They will probably just want a screen shot of the transation leaving your bank to help them match it up. (with the expanded details should your bank give them).

Thanks for the reply. I’m so glad I took a screenshot of the confirmation screen when making the payment! What sort of expanded details do you mean?

Carrot007

EosSeller said:

Carrot007 said:

They will probably just want a screen shot of the transation leaving your bank to help them match it up. (with the expanded details should your bank give them).

Thanks for the reply. I’m so glad I took a screenshot of the confirmation screen when making the payment! What sort of expanded details do you mean?

Probably in the screen shot.

I was just meaning when you click on a transaction line in the history and it opens up to multiple lines with more info than the basic line (or at least does on my banking!).

Basically the more it show the easier it will be for them. Probably happens enough as it's simple to do.

Bob~24601

You would not have lost your money just becuase you haven't put a reference number in.

It simply would be left in a holding account, and rightly so Admiral wouldn't know where to allocate the funds. 

As per the above posters, you would need to prove the money was yours, so proving them some evidence, that might just be a screenshot of the payment.