UC Work Coach Being Unreasonable

poppy12345

TheMsTeale said:

poppy12345 said:

TheMsTeale said:

calcotti said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Will the requirement only be turned off after there has been an AP which includes earnings?

What's an AP? The whole idea of UC is to count how MUCH you earn, not the hours worked. My question was about my work coach, not about whether I should be on UC, I'm on UC, so I'm obviously entitled to UC.

No one said you're not entitled to UC. They are talking about claimant commitments.. IE appointments. An assessment period lasts for 1 calendar month and starts on the first day you originally claimed UC. So if you claimed on the 18th of a month then your AP will be 18th to 17th of each month. It tells you on your journal what dates yours is. Therefore, if you've only recently started working and haven't yet received anhy earnings this maybe why you still have to attend those appointments. Once you receive earnings you will no longer have any work commitments.

More on AP here. https://www.understandinguniversalcredit.gov.uk/new-to-universal-credit/how-and-when-youll-be-paid/

  my work coach is very "computer says no".

Back in July last year you asked if you could change your work coach, it was advised that you could. I'm assuming you didn't change him/her. Previous thread here. https://forums.moneysavingexpert.com/discussion/6281932/can-i-change-my-uc-work-coach#latest

poppy12345

TheMsTeale said:

calcotti said:

TheMsTeale said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Did nobody tell you - UC is about HOW much you earn, not the hours worked. Until you reach a certain threshold, you remain on UC.

TELLIT01 didn’t suggest you shouldn’t be in UC. He correctly indicated that if you are earning enough you shouldn’t have to deal with a work coach even if you are still entitled to UC payments.

People replying to are trying to assist - your response (‘Did no one tell you’) frankly comes across as rude.

Ok, I didn't mean to be rude, but at first sight the "Should you even.. "sounded like it was a why are you even on it statement.. Apologies if I took it the wrong way. But my question was about the work coach, really.

TELLIT wasn't being rude at all, you just didn't understand what they meant.

TheMsTeale

poppy12345 said:

TheMsTeale said:

poppy12345 said:

TheMsTeale said:

calcotti said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Will the requirement only be turned off after there has been an AP which includes earnings?

What's an AP? The whole idea of UC is to count how MUCH you earn, not the hours worked. My question was about my work coach, not about whether I should be on UC, I'm on UC, so I'm obviously entitled to UC.

No one said you're not entitled to UC. They are talking about claimant commitments.. IE appointments. An assessment period lasts for 1 calendar month and starts on the first day you originally claimed UC. So if you claimed on the 18th of a month then your AP will be 18th to 17th of each month. It tells you on your journal what dates yours is. Therefore, if you've only recently started working and haven't yet received anhy earnings this maybe why you still have to attend those appointments. Once you receive earnings you will no longer have any work commitments.

More on AP here. https://www.understandinguniversalcredit.gov.uk/new-to-universal-credit/how-and-when-youll-be-paid/

  my work coach is very "computer says no".

Back in July last year you asked if you could change your work coach, it was advised that you could. I'm assuming you didn't change him/her. Previous thread here. https://forums.moneysavingexpert.com/discussion/6281932/can-i-change-my-uc-work-coach#latest

Ok, the work coach was actually changed as that one left & this one is just as bad! I didn't realise that people's past posts would be checked when they make a new post, which seems a bit draconian to be perfectly honest!   My question today is actually a different question and rules may or may not have changed... Hense past answers may or may not apply.

JonVarnas

Might be just a "computer says no" situation.

I'm starting a new full-time job on Monday but because I physically haven't started the job yet, my work coach yesterday still had to book me another appointment next week. Not a problem really because once you're able to update your UC account with your hours and wage the appointment is usually cancelled automatically.

TheMsTeale

poppy12345 said:

TheMsTeale said:

calcotti said:

TheMsTeale said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Did nobody tell you - UC is about HOW much you earn, not the hours worked. Until you reach a certain threshold, you remain on UC.

TELLIT01 didn’t suggest you shouldn’t be in UC. He correctly indicated that if you are earning enough you shouldn’t have to deal with a work coach even if you are still entitled to UC payments.

People replying to are trying to assist - your response (‘Did no one tell you’) frankly comes across as rude.

Ok, I didn't mean to be rude, but at first sight the "Should you even.. "sounded like it was a why are you even on it statement.. Apologies if I took it the wrong way. But my question was about the work coach, really.

TELLIT wasn't being rude at all, you just didn't understand what they meant.

If you read my reply I said "I" & I apologised in the answer above. You have clearly taken umbrage to my post, Poppy & have even done a check on my past posts for some reason! 

TheMsTeale

JonVarnas said:

Might be just a "computer says no" situation.

I'm starting a new full-time job on Monday but because I physically haven't started the job yet, my work coach yesterday still had to book me another appointment next week. Not a problem really because once you're able to update your UC account with your hours and wage the appointment is usually cancelled automatically.

Perhaps, but I know for a fact they don't have to just give out the next appointment that comes up as this one claims, as in the past other work coaches have been more flexible.

calcotti

TheMsTeale said:

Perhaps, but I know for a fact they don't have to just give out the next appointment that comes up as this one claims, as in the past other work coaches have been more flexible.

No one has disputed that. As advised, different people approach their roles differently.

TheMsTeale

calcotti said:

TheMsTeale said:

Perhaps, but I know for a fact they don't have to just give out the next appointment that comes up as this one claims, as in the past other work coaches have been more flexible.

No one has disputed that. As advised, different people approach their roles differently.

True, but it is wrong for them to say they "HAVE to do such & such" when they clearly don't - if one work coach can be flexible, then others can too. I thought the whole point of work coaches was to work WITH the client, not be a robot.

poppy12345

TheMsTeale said:

poppy12345 said:

TheMsTeale said:

calcotti said:

TheMsTeale said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Did nobody tell you - UC is about HOW much you earn, not the hours worked. Until you reach a certain threshold, you remain on UC.

TELLIT01 didn’t suggest you shouldn’t be in UC. He correctly indicated that if you are earning enough you shouldn’t have to deal with a work coach even if you are still entitled to UC payments.

People replying to are trying to assist - your response (‘Did no one tell you’) frankly comes across as rude.

Ok, I didn't mean to be rude, but at first sight the "Should you even.. "sounded like it was a why are you even on it statement.. Apologies if I took it the wrong way. But my question was about the work coach, really.

TELLIT wasn't being rude at all, you just didn't understand what they meant.

You have clearly taken umbrage to my post, Poppy & have even done a check on my past posts for some reason! 

I have done no such thing. Many other members often look back at previous threads, which can be helpful. There's nothing in the rules here to say we can't do that.

As advised, if you haven't yet received any earnings then this is likely why you are continuing to receive appointments. Once you receive earnings then you will no longer have appointments, until such a time your earnings fall below the threshold.

TELLIT01

TheMsTeale said:

calcotti said:

TheMsTeale said:

TELLIT01 said:

If you are in full time work why is there any need to deal with a Work Coach at all?

Did nobody tell you - UC is about HOW much you earn, not the hours worked. Until you reach a certain threshold, you remain on UC.

TELLIT01 didn’t suggest you shouldn’t be in UC. He correctly indicated that if you are earning enough you shouldn’t have to deal with a work coach even if you are still entitled to UC payments.

People replying to are trying to assist - your response (‘Did no one tell you’) frankly comes across as rude.

Ok, I didn't mean to be rude, but at first sight the "Should you even.. "sounded like it was a why are you even on it statement.. Apologies if I took it the wrong way. But my question was about the work coach, really.

No offence take I assure you.  The written word is open to interpretation.  I know UC can still be paid when working, the question was about why the Work Coach was expecting you to attend meetings still.  Calcotti clarified why that may be required.