Who does smart meter for a 2-rates system (5 terminal)

bankrubber

Hope you guys can point me in the right direction. British Gas have said they don't offer a smart meter because I have a 2-rates system apparently. They said I have 5 terminals, and my storage heater is in use.

Their technician told me to try E-ON, but E-ON aren't taking on any new customers.

Any advice on where to try before I waste a load of time with customer service departments?

Verdigris

From what I've read, elsewhere, 5-terminal smart meters are in very short supply.

lohr500

EDF fitted a 5 wire smart meter for us last Spring. But we were an existing EDF customer. Might be worth contacting them to see if they can supply.

I guess a key thing to consider though is your existing tariff. If you were lucky enough to lock in a fixed deal with BG a few months back before prices went crazy, then now isn't the time to be switching suppliers just to get a smart meter. 

Gerry1

Why do you want a smart meter?

MWT

Can also use a 4-port meter with an external contactor controlled by the ALCS built into all smart meters.

QrizB

bankrubber said:

Hope you guys can point me in the right direction. British Gas have said they don't offer a smart meter because I have a 2-rates system apparently. They said I have 5 terminals, and my storage heater is in use.

There was someone on here a few weeks back who had a 5-wire smart meter, had been SoLR'd to BG and whose 5th terminal had stopped working. It sounds alsmost as though BG's back-end systems can't cope with 5-wire smart meters.

lohr500 said:

EDF fitted a 5 wire smart meter for us last Spring. But we were an existing EDF customer. Might be worth contacting them to see if they can supply.

EDF will take on customers at the Ofgem-capped SVT if you phone and ask:

https://www.edfenergy.com/for-home/help-centre/faq/our-tariffs-and-services?steps=23147#chapter-23144-3

bankrubber

Thanks for all the input. I'll give EDF a go.

I moved into a new flat and the current system is a pre-pay, so I guess I don't really care about a smart meter. I just need to get off their ridiculous plan and get a credit meter of some kind so I can pay via direct debit.

Phones4Chris

Well @bankrubber it seems you were lucky you were told by a BG "technician" that they don't support them as I was incorrectly informed that they did, back in early December by whoever I was talking to. I've since seen a couple of posts round here where people have found otherwise, one quite a horror story!