Tesco balance transfer not being honoured

wildroverandy

Hi,

I'm a newbie to this group, but have of course watched, and taken advice from, Martin over the years.

I think this is a word of warning, rather than trying to get a fix. But just watch carefully what's happening if you do a balance transfer to a Tesco Credit Card account.

I got an email offer last year (the same offer was displayed on my account too), and transferred a lump, which was on a 0% interest, 2.9% fee offer. So I proceeded with that. Later on, I noticed I was being charged interest, and of course queried it. They said there was no offer available at that time, and denied my claim that there was (otherwise why would I bother transferring a balance?). Incidentally, they charge interest and they charge the transfer fee too. I even checked again while I was talking to the support guy, and the same offer was still present, which he could see as well.

The guy on the call uplifted my query to go to their complaints department, but they simply denied that I'd accepted an offer too.

I've now transferred it to another card, which has given me the 0% offer that I selected, but it's cost me a few hundred pounds to sort this out. There's a small amount of change left on the Tesco card to clear, and I'll be closing the account as soon as that's paid off.

I have found another posting here from 2016 with almost word for word the same experience I have, so this is not a new issue for Tesco.

All the best

Andy

born_again

If you have the email & the balance transfer was made within the offer period go back and complain again. If they still say No, Take it to FOS with your proof.
Sadly a fee only proves you did a balance transfer, not that it may have been a 0% one.

If you do not have the email, then not much you can do.

wildroverandy

born_again said:

If you have the email & the balance transfer was made within the offer period go back and complain again. If they still say No, Take it to FOS with your proof.
Sadly a fee only proves you did a balance transfer, not that it may have been a 0% one.

If you do not have the email, then not much you can do.

Thanks for the reply, yes, I am pretty much aware that I'm not getting anywhere now. Unfortunately I didn't keep that Email, and they sent nothing to confirm details (those I usually do keep).

This was really just meant as a warning to be vigilant, and not assume that because you clicked a 0% offer on your account, that it will be applied. I suspect there'll probably be something in small print somewhere, but I'm not going to scour all that now. Perhaps I just missed a deadline, and they hadn't updated the accounts fully, who knows.

I've done plenty of balance transfers over the last few years, and never had such as this happen.

It's not like I've even picked an obscure provider either, or clicked on a scam email (I actually logged into my account to apply the transfer).

Cheers

y3sitsm3

wildroverandy said:

born_again said:

If you have the email & the balance transfer was made within the offer period go back and complain again. If they still say No, Take it to FOS with your proof.
Sadly a fee only proves you did a balance transfer, not that it may have been a 0% one.

If you do not have the email, then not much you can do.

Thanks for the reply, yes, I am pretty much aware that I'm not getting anywhere now. Unfortunately I didn't keep that Email, and they sent nothing to confirm details (those I usually do keep).

This was really just meant as a warning to be vigilant, and not assume that because you clicked a 0% offer on your account, that it will be applied. I suspect there'll probably be something in small print somewhere, but I'm not going to scour all that now. Perhaps I just missed a deadline, and they hadn't updated the accounts fully, who knows.

I've done plenty of balance transfers over the last few years, and never had such as this happen.

It's not like I've even picked an obscure provider either, or clicked on a scam email (I actually logged into my account to apply the transfer).

Cheers

You're right, Tesco is a scam outfit out to screw you and everyone else.

And they don't care about killing their reputation by creaming off a lot of interest, apparently.