Furniture World service

traceyillingworth

We went into Trafford park showroom  to buy a bed £899.00  10 days past, and we could not accept the bed as our new house  had fallen though  told then wished to cancel  were told  would be 25% charge  to cancel  so cost me over £200 .RIP off is not the word,  Please don't use their SHOPS read reviews before you  visit

MattMattMattUK

traceyillingworth said:

We went into Trafford park showroom  to buy a bed £899.00  10 days past, and we could not accept the bed as our new house  had fallen though  told then wished to cancel  were told  would be 25% charge  to cancel  so cost me over £200 .RIP off is not the word,  Please don't use their SHOPS read reviews before you  visit

This is not a Consumer Rights issue, it should be in the Rants section. 

Aylesbury_Duck

traceyillingworth said:

We went into Trafford park showroom  to buy a bed £899.00  10 days past, and we could not accept the bed as our new house  had fallen though  told then wished to cancel  were told  would be 25% charge  to cancel  so cost me over £200 .RIP off is not the word,  Please don't use their SHOPS read reviews before you  visit

Furniture World have done nothing wrong, you've backed out of an in-store purchase contract they entered into in good faith.  Unless a cool-off period is their stated policy for such circumstances, you're not entitled to one.  You're fortunate their policy is to charge only 25% - that's above what your statutory rights would have been.  I'm afraid that rather than reading reviews, you should have read the contract you agreed to.

MarvinDay

traceyillingworth said:

We went into Trafford park showroom  to buy a bed £899.00  10 days past, and we could not accept the bed as our new house  had fallen though  told then wished to cancel  were told  would be 25% charge  to cancel  so cost me over £200 .RIP off is not the word,  Please don't use their SHOPS read reviews before you  visit

Agreed. Praise should be the word as they are allowing you to cancel for only 25% of the cost whereas they could have insisted that the contract was completed which would have resulted in you either being required to take delivery of the bed or to have refused delivery and lose all of the money paid.

mr_stripey

can definately understand the frustration, particularly on top of the house falling through 

Cancellation policy on their website mentioned a minimum 20% restocking charge, but also mentions a 30 day cancellation period (however cancellation fee isn't mentioned specifically)

Was there any way to defer delivery until you need the bed? Presumably you will still need it at some point?

CANCELLATION POLICY

Please contact the store where you made your purchase immediately, and inform them. They will discuss the options with you. If your order is being made specially, it may not be possible to cancel it with the supplier, and this will result in a minimum 20% restocking charge being applied. Stock order cancellations may incur an administration charge.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

The customer may cancel any contract for the purchase of goods from Furniture World Limited within 30 days of the order being placed.  Cancellation after this time could result in the forfeiture of deposit due to the goods having to be specially ordered.

For distance selling (online), as the customer, you are allowed to return the item if you change your mind.  You have the right to cancel at any time from the moment you place the order online, up until 14 days from the day you receive the goods.  You then have a further 14 days from the date you notify us of cancellation to return the goods. 

With regard to faulty goods, you have the right to reject the goods if they are of unsatisfactory quality, unfit for purpose or not as described and get a full refund.  This right is limited to 30 days from the date you took ownership of the goods.  If an item is faulty and needs to be returned Furniture World will cover the courier costs