Does Smart TV affect broadband

Middle_Sister

We've set up a new smart TV 3 days ago - we can access Amazon Prime, BT iPlayer, etc. However, I renewed my BT contract on the same day and I don't know which one has affected me being able to access Duolingo upstairs.  I've had no issue for the past 660 days so I don't know why all of a sudden it says "not connected to the internet". Even when I try to connect it drops out soon after. I can however connect to a BT Wifi hotspot. It's driving me nuts. I don't want to ring BT and stay on the phone for 30 mins. I thought maybe somebody would know the answer. I'd appreciate it.

JJ_Egan

No Smart TV does not do anything except use BB .Neither does a contract effect stuff .

Reads as you need to remake the connection  with BT Router for the Duolingo as some place in the setup its lost the connection .

neilmcl

If I were you I'd power off all devices that connect to your router, incl the TV, reboot the router then once it connects start up all your devices again.

Middle_Sister

JJ_Egan said:

No Smart TV does not do anything except use BB .Neither does a contract effect stuff .

Reads as you need to remake the connection  with BT Router for the Duolingo as some place in the setup its lost the connection .

neilmcl said:

If I were you I'd power off all devices that connect to your router, incl the TV, reboot the router then once it connects start up all your devices again.

Thanks for the advice. I disconnected/switched off all my devices and disconnected the router.  I left it a while then reconnected the router and my devices.  Haven't had an issue since.  Fingers crossed.  Muchas gracias (I'm back on Duolingo)!

[Deleted User]

Middle_Sister said:

JJ_Egan said:

No Smart TV does not do anything except use BB .Neither does a contract effect stuff .

Reads as you need to remake the connection  with BT Router for the Duolingo as some place in the setup its lost the connection .

neilmcl said:

If I were you I'd power off all devices that connect to your router, incl the TV, reboot the router then once it connects start up all your devices again.

Thanks for the advice. I disconnected/switched off all my devices and disconnected the router.  I left it a while then reconnected the router and my devices.  Haven't had an issue since.  Fingers crossed.  Muchas gracias (I'm back on Duolingo)!

Turning it off and on is an overused cliché with IT equipment but must not be underestimated for the ability to actually solve so many problems.

Asking somebody to turn everything off and on sometimes feels like a cop out, but I recommend everybody does that before reporting any kind of IT problem.

Grey_Critic

You will need to logon your TV to your router which will require the password.

Had to re-do mine a few months ago when the router was replaced.

debitcardmayhem

[Deleted User] said:

Turning it off and on is an overused cliché with IT equipment but must not be underestimated for the ability to actually solve so many problems.

Asking somebody to turn everything off and on sometimes feels like a cop out, but I recommend everybody does that before reporting any kind of IT problem.

Except when "my pc won't boot" turn off your router, and your tvs, and don't forget the lights but do that before you turn off your router because Alexa can't turn them off ...... Sorry I have had a bad week

Jenni_D

Grey_Critic said:

You will need to logon your TV to your router which will require the password.

Had to re-do mine a few months ago when the router was replaced.

Only if your Wi-Fi* network settings have changed - which they likely did when you replaced your router.  

* If the TV connects via Ethernet cable then there are unlikely be any network logon details anyway.

GunJack

debitcardmayhem said:

[Deleted User] said:

Turning it off and on is an overused cliché with IT equipment but must not be underestimated for the ability to actually solve so many problems.

Asking somebody to turn everything off and on sometimes feels like a cop out, but I recommend everybody does that before reporting any kind of IT problem.

Except when "my pc won't boot" turn off your router, and your tvs, and don't forget the lights but do that before you turn off your router because Alexa can't turn them off ...... Sorry I have had a bad week

Awww.....bless ya dcm!!   we all have them 

...however, still valid points there my friend