car service

Kr24

I recently bought a car with the added extras of services and mots (service pack) unfortunately I was in an accident and the car a total loss. After ringing the company they said they can possibly transfer the services to another car if I buy with them.

my question is, should they honour the service pack regardless if I buy another car with them or not? Or is this well within their rights? and if not will I be able to get the money back or is it a loss along with the car?

Hope someone can provide some advice.

Thanks.

JJ_Egan

Depends if you bought a service pack for any car or just the original .As to a transfer .

Service pack included with car purchase then no consumer rights if you do not use .

Kr24

Yes it was sold with the car, was just itemised and added with the sale.

thanks for the reply and clearing that up. 

Grumpy_chap

You could possibly use the loss of the service pack as part of the negotiation of total loss value with the third party insurer.

born_again

What sort of service pack.
Manufacture or dealer backed?

Kr24

Morning Born_again,

it was dealer backed/in house with motor depot.

thanks Grumpy_chap it’s worth asking.

born_again

So any service had to be done by Motor Depot to  be free? 

Given they have offered to transfer to another car if you buy from them, that not a bad offer, otherwise unless you can claim from 3rd party (very doubtful) it's lost cause.