Card protection expiry?

sparkyman52

Hi all, my wife and I like to book our holiday well in advance, we pay via Credit Card (Visa). Last year we had our holidays cancelled, like a lot of people, our tour operator did not refund us, (Olympic Holidays) so we had to claim through our credit card. Olympic are now asking for a huge deposit for there 2023 holidays £800.00 + My question is : does the protection given by the credit card have a time limit? Thank you in anticipation, keep safe everyone.
  Chris.

born_again

You have a max of 540 days on a payment of a future dated event for chargebacks. But you do still have to start the process within 120 days of the event. Any payment over the 540 is not able to be claimed via chargeback. System/card regulation limits.

S75 in effect is 6 years.

eskbanker

sparkyman52 said:

Hi all, my wife and I like to book our holiday well in advance, we pay via Credit Card (Visa). Last year we had our holidays cancelled, like a lot of people, our tour operator did not refund us, (Olympic Holidays) so we had to claim through our credit card. Olympic are now asking for a huge deposit for there 2023 holidays £800.00 + My question is : does the protection given by the credit card have a time limit? Thank you in anticipation, keep safe everyone.
  Chris.

If Olympic refused to refund you for a cancelled trip last year, why would you book with them again?

sparkyman52

  Thank you eskbanker,
they are the only tour operator for the accommodation we like going to, we may have to look at booking directly with the accommodation if they do not change the deposit amount. We also like to use a tour operator where possible.

MEM62

eskbanker said:

sparkyman52 said:

Hi all, my wife and I like to book our holiday well in advance, we pay via Credit Card (Visa). Last year we had our holidays cancelled, like a lot of people, our tour operator did not refund us, (Olympic Holidays) so we had to claim through our credit card. Olympic are now asking for a huge deposit for there 2023 holidays £800.00 + My question is : does the protection given by the credit card have a time limit? Thank you in anticipation, keep safe everyone.
  Chris.

If Olympic refused to refund you for a cancelled trip last year, why would you book with them again?

My thoughts exactly.  Makes no sense.  

Sandtree

born_again said:

S75 in effect is 6 years.

To be a pedant, S75 simply mirrors the liability and so it expires at the same time as it expires against the merchant. In most cases in England & Wales you have 6 years from a breach of contract (5 years in Scotland) however if purchasing overseas etc the law of limitations may be different.

born_again

True.
I have known it being extended by some providers in certain situations.

Where goods purchased makes no difference, as far as we go. It's 6 years.

To be fair you do not see many case after a couple of years. 👍

Sandtree

born_again said:

True.
I have known it being extended by some providers in certain situations.

Where goods purchased makes no difference, as far as we go. It's 6 years.

To be fair you do not see many case after a couple of years. 👍

Out of curiosity do you have handling authorities @born_again? Clearly the majority of cases are going to be earlier in the contract and well under £30k but there must be the occasional large claim which goes well beyond the contract value due to consequential losses... the item with a dangerous fault that causes serious injury to someone

I don't think I ever saw the outcome but I recall one home insurance claim where a plumber had set fire to the loft when doing welding and the fire had spread to the adjoining properties (mid terrace). The insurer was looking at the opportunity to recover the £400,000 from the insured's card as they'd paid the ~£1,000 for the work on a credit card and the plumber was uninsured and no material assets to make such a recovery from.

I'm guessing these types of exceptional cases go to specialist team members where the blanket rules for operational efficiency fall away and stricter views are taken due to the loss sizes.