Car insurance - DVLA check error

JJMCC

Hi not sure if anyone has had this? I was helping my son reinsure his car and got cheapest quote with Admiral. As part of applying we both supplied driving licence numbers, me as named driver. He has licence since 2018, mine is over 20 years. With licence numbers you have to do DVLA check, this came back with green "ok" tick. When we went to pay it flagged an error with DL details so retried this several times to no avail. I then went on DVLA check myself and found what I thought was the problem. My son's check came back stating current licence was issued in 2020 - this was because he lost his original one. Mine came back with issue date of 2017 as this was when I renewed it! I assume the insurance company used the same check but this only states when current licence issued, not when we first gained licences. Using DVLA dates meant a significant increase in insurance quote as his only gives him with licence for 1 year and me for 3!! I have been unable to get through to Admiral to argue the point but the same issue came up when I got quotes from several other companies. Has anyone else had this problem?

Sandtree

Presumably he is the policyholder and main driver?
How many years NCD is there?

Why not go through the process without providing the driving license number and just manually answering questions on duration and points etc?

Insurers know what data to ask for from the DVLA so very much doubt the issue is that they've picked up the wrong date field.

JJMCC

Sandtree, I did go back and tick DL not available at the moment but it wouldn't proceed beyond this?