Shell energy refusing to honour my account after house move

westbs

We were moved to Shell Energy in October when Pure Planet went under and we've just moved home. Shell Energy claim to not be obliged to keep us as a customer, meaning we need to go to a new supplier and an expensive tariff. Does this sound right or has anyone had the same experience. Thanks in advance...

emmajones1976

If you move into a new home you need to register with whoever the supplier is at the NEW home first. Perfectly normal. You cant just carry the rate and supplier from your old house across with you

You can, though, ask to go on their standard variable rate, you shouldnt have agreed to an expensive fixed rate.

booshya

Sounds right to me.

Your contract for energy at your old address ended when you moved.

You will be able to obtain a default tariff from the existing supplier(s) at the new address by doing nothing (other than registering yourself as the new account holder at the new address)

Anyone who has moved home will have experienced the same

westbs

Thanks both, I appreciate the replies. Does this mean I won't be covered by the energy price cap when I start with the new supplier?

emmajones1976

Of course you will, you just need to make sure you dont agree to any eye-watering fixed rate tarriff. 

MWT

westbs said:

Thanks both, I appreciate the replies. Does this mean I won't be covered by the energy price cap when I start with the new supplier?

You will probably need to make a phone call or write to the existing supplier at the new address rather than use an online form, but you can insist that you remain on their capped standard variable rate, you do not have to accept an expensive fixed deal.

booshya

westbs said:

Thanks both, I appreciate the replies. Does this mean I won't be covered by the energy price cap when I start with the new supplier?

The price cap, by definition, applies to a supplier's default tariff

bagand96

westbs said:

Thanks both, I appreciate the replies. Does this mean I won't be covered by the energy price cap when I start with the new supplier?

As above you enter into a deemed tariff with the existing supplier the moment you take responsibility for the new property.  The deemed tariff will be the SVT which is covered by the Ofgem price cap (same as your SoLR tariff with Shell was.)  Just get in touch and give them your details and your opening meter reads.  You may be able to do this online.

Be aware that they may try and push you into a fix, especially online.  If this happens get in touch and simply state you wish to stay on the SVT and not enter a fix.  They can't refuse you.