Nationwide pays £60 to banking customers affected by its recent glitch

Former_MSE_Sophie

Nationwide has paid around 20,000 banking customers £60 in compensation after a technical error saw their direct debits fail as a result of not being able to transfer funds into their accounts. 

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Nationwide pays £60 to banking customers affected by its recent glitch

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[Deleted User]

I just got paid £100 for this which I was pleased with.

yonk

Well, they bounced my credit card payment and initially denied all knowledge that there was ever a dd for this payment.  Keep trying to say it's a credit card issue.  Customer service has been poor.  They have got rid of the secure message facility and have put people on live chat, who are clearly unhappy and not comfortable chatting.

I'm furious as it's put my perfect payment record in jeopardy, wasted my time and I've lost trust in them.  Had the account for over 35 years, not happy.  Definitely not been in touch to offer compensation.