Want more for vehicle but have it in writing that it wouldn't. 13 January at 2:38PM in Motoring 4 replies 416 views

meggiemoo1992

Last July we ordered a new van. Before signing due to it being at the top of our budget, I sought assurance from the salesman that the price would remain the same, he said it would, he put this in writing in an email with his name, job title address of dealership. We signed, paid deposit. It was meant to be delivered by March 22 but as with other manufacturers there's a delay. That was fine, no rush. In December I read on a forum of a price increase for certain circumstances. I contacted the salesman he confirmed that if van is delivered and registered before 31st March, no increase, after 2% on vehicle plus 2% on any extras ordered. He said our van's expected arrival was May. I contacted VW Care. They investigated and found a 'coding error' which possibly caused a problem. My only concern is, the email I have saying the price will not increase. Can I rely on this so they must honour that. We signed the contract, paid deposit, asked for reassurances the price on the order was in stone. If the van does not arrive in March and they do want more money, what are my options? Thank you, my apologies, it's rather long. Chrissy 

Grumpy_chap

meggiemoo1992 said:

Last July we ordered a new van. Before signing due to it being at the top of our budget, I sought assurance from the salesman that the price would remain the same, he said it would, he put this in writing in an email with his name, job title address of dealership. We signed, paid deposit. It was meant to be delivered by March 22 but as with other manufacturers there's a delay. That was fine, no rush. In December I read on a forum of a price increase for certain circumstances. I contacted the salesman he confirmed that if van is delivered and registered before 31st March, no increase, after 2% on vehicle plus 2% on any extras ordered. He said our van's expected arrival was May. I contacted VW Care. They investigated and found a 'coding error' which possibly caused a problem. My only concern is, the email I have saying the price will not increase. Can I rely on this so they must honour that. We signed the contract, paid deposit, asked for reassurances the price on the order was in stone. If the van does not arrive in March and they do want more money, what are my options? Thank you, my apologies, it's rather long. Chrissy 

This is a van so is it a business purchase?
If it is a business purchase, then all that matters are the T's&C's of the purchase order and what they allow for in the event of delay in delivery or adjustment in prices.

meggiemoo1992

No, it's not for business.

sheramber

Does the email confirming no price increase state delivery by 31 March?

facade

If they can't supply the vehicle for the price in the contract (and the email will form part of the contract), then they are breaking the contract and you should be able to walk away with your deposit refunded.

Unless there is a penalty clause in the contract you won't be entitled to anything more.

You can't force them to sell it to you at a loss.