Want more for vehicle but have it in writing that it wouldn't.

in Motoring
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meggiemoo1992meggiemoo1992 Forumite
3 Posts
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MoneySaving Newbie
Last July we ordered a new van. Before signing due to it being at the top of our budget, I sought assurance from the salesman that the price would remain the same, he said it would, he put this in writing in an email with his name, job title address of dealership. We signed, paid deposit. It was meant to be delivered by March 22 but as with other manufacturers there's a delay. That was fine, no rush. In December I read on a forum of a price increase for certain circumstances. I contacted the salesman he confirmed that if van is delivered and registered before 31st March, no increase, after 2% on vehicle plus 2% on any extras ordered. He said our van's expected arrival was May. I contacted VW Care. They investigated and found a 'coding error' which possibly caused a problem. My only concern is, the email I have saying the price will not increase. Can I rely on this so they must honour that. We signed the contract, paid deposit, asked for reassurances the price on the order was in stone. If the van does not arrive in March and they do want more money, what are my options? Thank you, my apologies, it's rather long. Chrissy 

Replies

  • Grumpy_chapGrumpy_chap Forumite
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    Seventh Anniversary 1,000 Posts Name Dropper Combo Breaker
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    Last July we ordered a new van. Before signing due to it being at the top of our budget, I sought assurance from the salesman that the price would remain the same, he said it would, he put this in writing in an email with his name, job title address of dealership. We signed, paid deposit. It was meant to be delivered by March 22 but as with other manufacturers there's a delay. That was fine, no rush. In December I read on a forum of a price increase for certain circumstances. I contacted the salesman he confirmed that if van is delivered and registered before 31st March, no increase, after 2% on vehicle plus 2% on any extras ordered. He said our van's expected arrival was May. I contacted VW Care. They investigated and found a 'coding error' which possibly caused a problem. My only concern is, the email I have saying the price will not increase. Can I rely on this so they must honour that. We signed the contract, paid deposit, asked for reassurances the price on the order was in stone. If the van does not arrive in March and they do want more money, what are my options? Thank you, my apologies, it's rather long. Chrissy 
    This is a van so is it a business purchase?
    If it is a business purchase, then all that matters are the T's&C's of the purchase order and what they allow for in the event of delay in delivery or adjustment in prices.
  • meggiemoo1992meggiemoo1992 Forumite
    3 Posts
    Eighth Anniversary First Post Combo Breaker
    MoneySaving Newbie
    No, it's not for business.
  • sherambersheramber Forumite
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    Does the email confirming no price increase state delivery by 31 March?
  • facadefacade Forumite
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    Part of the Furniture 1,000 Posts Name Dropper
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    If they can't supply the vehicle for the price in the contract (and the email will form part of the contract), then they are breaking the contract and you should be able to walk away with your deposit refunded.

    Unless there is a penalty clause in the contract you won't be entitled to anything more.

    You can't force them to sell it to you at a loss.
    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
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