Armtrac Stennack Carpark St. Ives (again... new NTK)

casheye

Hey peeps,

I thought I'd start a new thread about this rather than provide this info and ask for help in my other thread regarding the same carpark as this thread is in regard to a new NTK.

I recieved an NTK from Armtrac dated the 05/01/2022. The NTK states they are issuing me with a PCN based on a breach of their parking terms blah blah blah.

The photographs attached show me entering the carpark at 10:02 on 23/12/2021 and then leaving at 9:26 on 24/12/2021 implying that the vehicle was parked over night.

I have Justpark app recipts showing that I paid for for 8 hours from 10:04 on 23/12/2021. My Google Maps timeline shows that I exited the carpark at 4:48 on 23/12/2021 and drove home.

The following morning 24/12/2021 I drove to my workshop and then to Toolstation and another local builder's merchant before returning to the carpark and paying for a ticket at 8:13 for 2 hours but left again at 9:26.

I have recipts for the purchases I made at Toolstation and the builder's merchant and I'm in the process of hopefully getting some screen grabs from a neighbours CCTV camera next to my workshop and from outside Toolstation. This should be more than enough evidence that the vehicle wasn't parked overnight in the carpark.

My question is that because I'm contesting their ability to correctly identify my stay in the carpark, and with the evidence I can hopefully present them with, should I proceed with the instructions laid out in the newbies thread, or draft a different email to them stating this evidence with regards to the location of the vehicle between the times they claim the vehicle was on the land?

I have gleamed from another thread the identity of the owners/directors of the carpark/company. There seems to be 3 of them, 2 live locally and another in Jersey. Presumably husband, wife and brother.

find-and-update.company-information.service.gov.uk/company/04194291
[edit - I can't share links yet, so just copy and paste rather than click]

It's called Bedford Road Carpark although the entrance to the carpark is from North Terrace Road and Google have it listed as 'Tiny Carpark'. I've seen a few other threads where people have struggled to correctly identify the name of this particular carpark. The planning applications for the rear of the carpark match the shape and size of their extension so I'm confident it's the same.

Is there a template letter that people have sent to the owners of any carparks where they have recieved a NTK? From the newbies thread I can see that contacting the owners is my first port of call but what kind of information should I share/omit when doing so?

Thanks again for any advice.

Redx

This is known as double dipping , if it's 2 visits , not one continuous visit

It may be cancelled if pointed out that the driver has evidence of being elsewhere overnight and it was 2 separate visits, or possibly cancelled on the 2nd appeal to the IAS ( ADR ) with the same appeal plus evidence

No , there are no landowner complaint templates

Ideally do not reveal who was driving in a complaint , the royal WE is sufficient , or complain as keeper

Coupon-mad

My question is that because I'm contesting their ability to correctly identify my stay in the carpark, and with the evidence I can hopefully present them with, should I proceed with the instructions laid out in the newbies thread,

or draft a different email to them stating this evidence with regards to the location of the vehicle between the times they claim the vehicle was on the land?

Don't use the template for this.  Show them your Google timeline evidence and take it to IAS stage too.  Personally I would admit to driving.

casheye

Coupon-mad said:

Don't use the template for this.  Show them your Google timeline evidence and take it to IAS stage too.  Personally I would admit to driving.

Thanks for your reply,

You would? Is that because it ties the vehicle to my movements on the timeline as in reality, theres nothing in the face value of the timeline that idenifies the vehicle I was driving and they could argue that I left my vehicle in the carpark and took another to make the journeys I claim to have made?

I spoke to the neighbouring business to my workshop with the camera and managed to get 2 videos of me entering and then leaving, and screenshots with timestamps. Although the camera is infared, it was very early in the morning so the videos have lots of artifacts and my reg plate isn't as clear as I'd hoped. Luckily I turned off the engine while I opened the gate so my lights dimmed enough for my reg plate visable at all. You can make out a portion of it but it's clear it's my vehicle from size shape and colour.

I went to Toolstation also, none of the businesses on the row of units have their own cameras and the carpark on that industrial estate is managed my Parking Eye who have a set of quite competent looking cameras pointing at the entrance. I cant find any way of contacting them apart from lodging an appeal to a PCN. Is it worth trying to pursue any potential evidence from them or am I likely to be stonewalled?

Thanks in advance.

Umkomaas

Send a SAR to PE asking for any timed and dated photographic evidence they hold of your vehicle (quote VRM as that is deemed personal data) on <date>, attach copies of your V5C (logbook) and a couple of redacted utility bills. Links to SAR template in NEWBIES FAQ Announcement, second post. 

PE might just say that if a contravention hasn't occurred, they don't retain any data. But, if you don't ask ......  Don't delay in case they still hold it. Build up as much evidence as you can muster. 

Coupon-mad

You have great evidence.  No worries here.

PE will cancel so write the appeal in your own words as driver and show your footage and timeline and ask them to interrogate the ANPR records from that period, for the missing 'orphan images' (their phrase).

casheye

Umkomaas said:

Send a SAR to PE asking for any timed and dated photographic evidence they hold of your vehicle (quote VRM as that is deemed personal data) on <date>, attach copies of your V5C (logbook) and a couple of redacted utility bills. Links to SAR template in NEWBIES FAQ Announcement, second post. 

PE might just say that if a contravention hasn't occurred, they don't retain any data. But, if you don't ask ......  Don't delay in case they still hold it. Build up as much evidence as you can muster. 

Thanks for your reply. I'm have a problem finding an email address to contact. Their website is extremely restricted and it appears the sole purpose is to direct people to either appeal or pay a PCN. I think I've got a phone number for them so I'll give them a call tomorrow and ask for an email for their DPO.

Redx

Coupon-mad said:

You have great evidence.  No worries here.

PE will cancel so write the appeal in your own words as driver and show your footage and timeline and ask them to interrogate the ANPR records from that period, for the missing 'orphan images' (their phrase).

I'm afraid that it's Armtrac , not PE !

The PE reference is in regards to evidence of being on a PE site to trump the Armtrac claim of double dipping at an Armtrac site close by

I like the idea of PE evidence proving the defence against an Armtrac double dipping sc#m

casheye

Well well well...

I sent an appeal in to Armtrac last month along with a SAR in regards to my other NTK i received and got a reply today with a 19 page pdf. I flicked though it on my phone with the intention of looking at it properly when I got home and I spotted a page that piqued my attention...

I haven't had an email or any post from them with the above correspondence, so if I hadn't seen it in the SAR pdf I'd have no idea they dropped it. I love the wording, as if I'm lucky they cancelled it. Anyhoo, good times.

Thanks for the advice on this one peeps.

zhonguonuren

How very gracious of them!  Probably concerned about the obvious GDPR breach.