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Fed Ex invoice Customs Charge - Item not received

Hope someone can help.

I bought some parts from the Netherlands totalled around €180 and according to the tracking its been signed for and delivered but nobody at our address has signed for anything.

I have now just received an invoice from FedEx and thay want over £50 for a parcel I haven't even got!

Where do I stand with this? I've contacted FedEx and they are looking into it.

Thanks. 

Comments

  • visidigi
    visidigi Posts: 6,729 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Wait and see what FedEx says - did you contact FedEx when the shipment was marked as delivered to dispute it or did you only contact them after the invoice landed for the duties and taxes?
  • leew
    leew Posts: 738 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    visidigi said:
    Wait and see what FedEx says - did you contact FedEx when the shipment was marked as delivered to dispute it or did you only contact them after the invoice landed for the duties and taxes?
    I only contacted them once I received the invoice tbh which then prompted me to check the tracking as I hadn't actually received anything. 

    I had been waiting over a month but as it was from overseas and holidays I didn't think too much of it really.
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