Backmarket Massive caution required

Jumblebumble

Backmarket Massive caution required

Disclaimer 

Some of this happened and some of this might have happened had I decided not to trade the phone in elsewhere as I was made an offer I could not refuse

Backmarket use a reseller London Magic Store who are are fobbing off their customers by being  unwilling to reveal the imei/serialnumbers of phones that they sell by not placing these details on the invoice and will not supply them afterwards

I  think it disgusting that Back Market would appear to  allow the resellers to do this and not prevent it as part of the reseller agreement  and can only conclude the reason is that  they are  happy that their customers be scammed by their resellers.

I conclude this because  Backmarket have made no real  effort to make  London Magic Store divulge this information.

Backmarket sold a relative a 128Gb iphone

Backmarket supplied a 32 Gb Iphone

Backmarkets reseller are apparantly unwilling to provide the serialnumber/IMEI of the phone they sold to either me or Backmarket

Everything after here is now theoretical.

If we had returned the phone they could pretend it is not the same phone as the returned one does not match the size of the one that was apparantly supplied.

If we claimed under the 12 month warranty they could decline by pretending it is not the same phone as it is not a 128Gb phone.

The worst thing it is the section of society least likely to be able to afford new bits that will be affected

TripleH

Just an observation, but was the phone bought for a child?

They might not give you the information if it was bought by a different adult as you weren't the one who bought the phone.

Agree it sounds very suspicious though.

RogerBareford

Jumblebumble said:

Backmarket Massive caution required

Disclaimer 

Some of this happened and some of this might have happened had I decided not to trade the phone in elsewhere as I was made an offer I could not refuse

Backmarket use a reseller London Magic Store who are are fobbing off their customers by being  unwilling to reveal the imei/serialnumbers of phones that they sell by not placing these details on the invoice and will not supply them afterwards

I  think it disgusting that Back Market would appear to  allow the resellers to do this and not prevent it as part of the reseller agreement  and can only conclude the reason is that  they are  happy that their customers be scammed by their resellers.

I conclude this because  Backmarket have made no real  effort to make  London Magic Store divulge this information.

Backmarket sold a relative a 128Gb iphone

Backmarket supplied a 32 Gb Iphone

Backmarkets reseller are apparantly unwilling to provide the serialnumber/IMEI of the phone they sold to either me or Backmarket

Everything after here is now theoretical.

If we had returned the phone they could pretend it is not the same phone as the returned one does not match the size of the one that was apparantly supplied.

If we claimed under the 12 month warranty they could decline by pretending it is not the same phone as it is not a 128Gb phone.

The worst thing it is the section of society least likely to be able to afford new bits that will be affected

So why was the phone not returned/exchanged if it wasn't what was bought?

You seem to have determinted that they don't provide the IMEI number so they can scam people but seem to have no evidence of this at all?