Sofas

Cassa1964

I bought 2 sofas from dfs March 2020 delivered 30th July 2020 bern complaining to them since Dec 2020 Feb 21 went yo furniture Ombudsman and 
Adjudication got nowhere got my own independent inspector so ended up small claims court I put my witness statement in and then I got the company one totally different to mine as they have legal representation I don't I don't feel I'm going to get any where 
Please help 

Aylesbury_Duck

Cassa1964 said:

I bought 2 sofas from dfs March 2020 delivered 30th July 2020 bern complaining to them since Dec 2020 Feb 21 went yo furniture Ombudsman and 
Adjudication got nowhere got my own independent inspector so ended up small claims court I put my witness statement in and then I got the company one totally different to mine as they have legal representation I don't I don't feel I'm going to get any where 
Please help 

Just let the small claims court do its thing. DFS's version of events was always going to differ from yours, that's why you're in court.  Just see the process through.  The whole point of small claims court is that you don't need legal representation.  

Cassa1964

Thank you its so nerve racking never done anything like this they have told lies aswell 

pinkshoes

Just keep going with the court process. 

As you have an independent report proving they were faulty then I'm surprised DFS is defending this.

Manxman_in_exile

Cassa1964 said:

Thank you its so nerve racking never done anything like this they have told lies aswell 

Whatever you do, don't accuse them of lying.  But if you have evidence of any discrepancies or anomalies in what they put to the court, you can draw the "discrepancy" to the court's attention.  (eg differences between what they have told the court and what they have told you.  Best if what they told you is in writing or an email, but doesn't have to be).

Cassa1964

The first time they lied I had proof and I sent the email to the court so the court know that I sent a email they said they never received 

Manxman_in_exile

I'm not starting a discussion about this so I don't want to know the answer to this question, but:  How do you know for certain that they received an email that you sent them, just because you sent it?

I have previously been 100% certain that I sent an email to someone only subsequently to be satisfied that it had never reached the intended recipient.  It can happen.

You can say that you sent it, and so you can reasonably presume that they received it.  But you can't be certain that they did receive it and you can't be certain they are lying if they say they didn't receive it

All you can say is you sent it - unless you have proof it was received.  And even then you do not want to say "They are lying".  You stick with "They must be mistaken".  

Sandtree

Cassa1964 said:

The first time they lied I had proof and I sent the email to the court so the court know that I sent a email they said they never received 

Proof of sending is not proof of receipt, if thats what you mean... this is why you dont want to use emotive words like "lying" because what you wrote above does not substantiate what is a very serious accusation and can end up being a distraction.

If thats what you meant then you havent even shown a discrepancy just that an email may have gotten lost in the system... now if "the email" was their reply to your email which they now say they never received then that is a discrepancy but still wouldnt call it lying.