Help with cancelled alarm installation

glitter58

Hi I’m hoping someone can help me please. 

I paid an initial deposit for an alarm system but after thinking about it & doing some research I rang back & cancelled the appointment & told the man on the phone to not take the £100 deposit as I was cancelling. 

The company ( verisure alarms) has told me on several occasions that my £100 refund would be in my account in 5 days. 

I’ve sent numerous phone calls & emails but they won’t even answer me anymore. 

This payment was made in October 13th last year. 

My bank won’t help as it’s not a faulty item & they don’t cover for changing your mind. 

What else can I do please?
thanks for reading. 

neilmcl

What do you think the purpose of a deposit is?

glitter58

Thank you, very helpful
i know what the purpose of a deposit is but I was told if I decided I didn’t want to proceed after they visited my home I would be refunded my deposit no obligation. 

glitter58

I started looking in to the system & after reading some of the reviews I realised that they had problems with Wi-Fi connection. 

I already have a ring doorbell which has the same problem so I knew the system wouldn’t be any good for my needs. 

glitter58

I rang them I rang them within an hour of our conversation & told them I had decided not to proceed. 

They were very helpful & said that’s not a problem you will have it in your bank within 5 working days. 

jon81uk

glitter58 said:

I started looking in to the system & after reading some of the reviews I realised that they had problems with Wi-Fi connection. 

I already have a ring doorbell which has the same problem so I knew the system wouldn’t be any good for my needs. 

I'm pretty sure the point of Verisure is their monitoring is independant of WiFi, it has its own mobile connection (or used to use the phone)? But then I don't have their alarm, can't see the point.