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EON Complaints Poor Service
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OP, any reason you can’t read the meter yourself and submit them online? Or get a friend/ (family member to read it for you?Be happy, it's the greatest wealth0
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welshmoneylover said:OP, any reason you can’t read the meter yourself and submit them online?
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!2 -
That was a fascinating read. Thank you for telling your story. I am replying so I will get notified of any updates.
Anyway, I was going to make the point that perhaps your gas meter is indeed too far away, but then you were told yourself. I tried (stupidly?) to get a smart meter installed myself; the engineer came, but he told me that I couldn't get one because the gas meter is outside and too far away from the electricity meter. In theory I could get the latter, but not the former, but no point in doing that, is there, so we left it at that.1 -
welshmoneylover said:OP, any reason you can’t read the meter yourself and submit them online? Or get a friend/ (family member to read it for you?0
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Andrea15 said:That was a fascinating read. Thank you for telling your story. I am replying so I will get notified of any updates.
Anyway, I was going to make the point that perhaps your gas meter is indeed too far away, but then you were told yourself. I tried (stupidly?) to get a smart meter installed myself; the engineer came, but he told me that I couldn't get one because the gas meter is outside and too far away from the electricity meter. In theory I could get the latter, but not the former, but no point in doing that, is there, so we left it at that.I hear you! For years EON said no to a smart meter installation when I asked for one after being bombarded with offers of having one. They were always saying it was because I was in a flat. When they did finally want to fit one sending a beautiful letter telling me I could now have a smart meter, I jumped at the chance and even checked with the call centre handler before booking the appointment that it would definitely work in a flat, I even confirmed to them where my meters were located and he said it was not a problem to now install a new smart meter and it would make it easier for me to get accurate bills.
I now believe it was a case of forcing smart meters on people in order to meet targets perhaps.
And check out the email from EON this morning, you couldn’t make this up…
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Well they paid out the £30 for the failed appointment last week, just noticed it has been added to my account.
Been reading about EON Next… looks like fun and games when the switch occurs!0
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