Reason for Section 75?

welshman83

Hi all, 

Looking just to understand if I can/should be looking at going down the section 75 route.
I had a new front door installed in April last year and have chased them for the warrantee but they are not getting back to me, I have tried email/calling multiple times.
As you may know this is required and will normally be asked for when moving on and may cause an issue when I come to sell the house.
SO the question is, if they are not forthcoming can I / Should I be looking at section 75?

Thanks

John

[Deleted User]

Section 75 isn't really suited for issues like that, though you could give it a go.

To be honest, a front door warranty isn't going to be an issue when selling the house - and also may not be transferrable in any case.

I would expect their warranty to be mentioned on their website or other promotional materials.

eskbanker

If there's nothing wrong with the door but you're just chasing them for a piece of paper evidencing that they would repair it in the event of problems, then it might be difficult to put a financial value on that, in order to support a s75 (or chargeback) claim, unless the warranty was listed separately on the purchase invoice? 

Are the suppliers/installers members of any trade association perhaps?  Maybe Trading Standards would be interested?

welshman83

eskbanker said: 

Are the suppliers/installers members of any trade association perhaps?  Maybe Trading Standards would be interested?

Thanks Worth looking at, This is why I thought I would as the question here first and not just try and make any claim.

cx6

Are you referring to a FENSA certificate? Although not required for doors unless they are 50% (I think) glazed, they are available and it is entirely likely that any purchaser's solicitor will ask you for one.

"A FENSA certificate is your assurance that the installer who fitted your windows or doors has complied with Building Regulations. It also means that your installation(s) will have been registered with the Local Council. ... That's why we say the FENSA certificate is all the proof you need of a job done right."

MalMonroe

welshman83 said:

eskbanker said: 

Are the suppliers/installers members of any trade association perhaps?  Maybe Trading Standards would be interested?

Thanks Worth looking at, This is why I thought I would as the question here first and not just try and make any claim.

Hi, if/when reporting to Trading Standards you need to go through Citizens Advice, as per this link -

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

Section 75 is probably not appropriate in this instance but as zx81 has said, you won't need a door warranty when you come to sell your house. The fact that there's actually a door in situ will be fine.

Here's another link (I love a good link!) - this time it's bang up-to-date info (today, in fact) from this very site - about Section 75

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/