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Yorkshire Water Missed Payment

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Sold my house in Sep 21.  Trying to buy a house now and a couple of agreement in principles bounced.  Checked credit report and Yorkshire water reported failed payment of £44 after closing the account down.  Phoned them up they said when the close the account they also automatically stop the direct debit, so the final monthly payment could not be taken and as there was no forwarding address on file they wrote it off and put a bad marker on my credit score.  They have said they will investigate this further as they can see I contacted then a few days before moving.  What are my options here?

Comments

  • y3sitsm3
    y3sitsm3 Posts: 399 Forumite
    100 Posts Name Dropper
    Wait and see what their investigation uncovers.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    Yep, as y3sitsm3 says above, wait and see. It sounds positive though as they have acknowledged the problem and hopefully will put it right without any hassle. It may take a week or so to be removed from your credit reports though. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
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